How to make sure your Microsoft 365 adoption strategy sticks
Ever been involved in a conversation like this?
Them: “I thought once we implemented Microsoft 365 our teams could collaborate more effectively, and productivity would increase”
You: “Yes, that’s right”
Them: “Well, it’s not WORKING”
...And, so the story begins...
We’ve all experienced the frustration of introducing new software and productivity suites, such as Microsoft 365. Instead of being empowered and productive, you end up feeling helpless. “I have all this great stuff but now what?”
At first, it might be easy to pinpoint the problem as either;
People don’t know how to use their new technology and ensure organizational adoption
Partners didn’t know how to unlock the value of their client’s investment
Here's the Real Issue
OF SOFTWARE IS NEVER USED
OF CHANGE ATTEMPTS FAIL
OF TRAINING DOES NOT WORK
Digital Enablement for Microsoft 365
Traditional Adoption and Change Management programs can work, however significant gaps still remain:
Training people is only the start. Most people attend training and forget half of it by the time they leave.
Whilst new skills are acquired through training, do those skills get used? E.g. People may be trained on sharing a link to a file rather than emailing. Do they change their behaviour or still attach files to a mail?
If indeed the skills are being applied, how can this be validated? Whilst there is some high-level reporting available from Microsoft 365, very little is available at a detail level.
Assuming the skills are learnt and being used, are they consistently being used, or did someone get excited post-training and then go back to their old habits?
Enter Nulia. So, what is Nulia?
The Nulia Works Platform provides a new way of getting users using! Nulia monitors how users work, identifies areas where skills can be attained, and presents personalized modules to help them achieve new skills and outcomes. These are provided in multiple formats and styles as per the VARK model - Visual, Auditory, Reading/Writing and Kinaesthetic. Users can select their learning style and commence developing skills - typically short and pointed (less than five minutes per skill).
Skills are monitored on a weekly basis and, if a user stops leveraging a skill, they are prompted to reattain or start using the skill again. A group of skills form an outcome (for example ‘Collaborative Teamwork’), and upon achieving an outcome, the user receives a badge which they can proudly share. Managers can assign new skills and outcomes to their teams while monitoring progress.
Kickstart your path to remote working mastery
Nulia Works can help. The pioneering digital productivity and enablement solution is designed to get users using Microsoft 365. And if, in the wake of Covid-19 and these unique circumstances we find ourselves in your organization has leveraged the Microsoft Teams E1 licensing then you can access Nulias ‘Work From Home Starter Edition’ free for 6 months. *T&Cs apply
You need to see it to believe it?
We thought this might be the case, so if you would like to learn more about the three pillars technology adoption and organize a no obligations demonstration of Nulia, please enter your details below. One of our crew will reach out within 24 hours.
Nulia in Action, Check Out these Case Studies
Despite having introduced Microsoft 365 two years ago, user engagement was low. Teams was deployed to increase video conferencing and reduce the need to travel. Users were struggling with moving to Teams as they were still getting used to Skype and using outside apps in shadow IT.
Project Management Organization
Challenged with users relying on internal email as their primary communication method and high spending on travel for meetings. They looked to Microsoft Teams to better collaborate, reduce email traffic, and become a virtual meeting solution. But initial user adoption of Teams was slow.
Frequently Asked Questions
What is unique about Nulia?
Nulia Works is a digital enablement platform which measures how users are using Microsoft 365 and offers personalised learnings to help the user with their digital maturity. This also gives organisations insight on how Microsoft 365 is being used, providing the opportunity for management to assign targeted learnings for user groups. Nulia Works will then monitor for changes in behaviour in the users to make sure that those learnings provide have had a positive effect.
How does Nulia measure users?
Nulia Works analyses the information already stored by Microsoft within the Graph and with built-in Machine Learning and AI it can rank the digital maturity of users. By leveraging the Graph API, Nulia Works can look at historical usage by users which allows the platform to recommend learnings to improve the user’s capabilities and it is also able to report back when a user’s change in behaviour shows they are no longer using a feature or function within Microsoft 365.
Where is the data stored?
Nulia has tenants in Azure Datacentres across the US, AU and EU and depending on where the customer is located, Nulia can provision a tenant to the appropriate geo. Where there is a requirement, Nulia can set up a private collector for customers to ensure the data is stored within the customer’s very own Azure tenant.
What happens if there are changes in the Microsoft Platform?
With many changes being introduced by Microsoft, the benefit of Nulia being an evergreen platform is that they aim to keep on top of all major changes by updating their contents. So, when there is a major change; something like ‘Together Mode’ in Teams for example, Nulia will roll out updated content to make users aware of the new feature of functions.
How do users get access to learnings within the platform?
Users can access the learning information in various formats such as step-by-step guides, video, infographics through either the Nulia Works web portal or a Teams integrated app. Once they have had a chance to explore the information, they can easily try the feature and function by pressing ‘Try It’ which takes the user straight into the application to try their new learning.
Explore more on Nulia
Deep dive into the benefits of Nulia and what it truly entails