Vendors FAQs


United States|Vendors FAQs

Insentra Vendor FAQs

We couldn’t cover everything on our website, so instead pulled together a list of the frequently asked questions from our Vendor partners. If you still can’t find what you’re looking for then head over 

to our contact page and drop us a line and a member of our crew will be in respond shortly.

Frequently Asked Questions

No. We do not transact directly with end user organizations. We are often contacted directly by end user organizations to seek assistance. We always explain our Partner-only model and find out their preferred partner. Under no circumstances will Insentra transact directly with an end user organization. As a PartnerObsessed company, we will always transact through an IT channel Partner or Vendor and will bring any opportunities to our Partners.

Insentra “sell” tier one vendor products because we have conversations with end clients. We do not, however, transact the products, leaving this to our Partner network.

Insentra meet all of the technical requirements for recognition by vendors when we are awarded a particular status. In fact, we are often skilled higher than our status represents and are not afforded higher status’ as a result of not transacting any product sales.

We work closely with our represented vendors to demonstrate our influence over revenue generated in their partner network however we will never seek to obtain rebates or back end payments which are due to a partner, nor will we take credit for sales where we have not been an influencer.

Yes. As a vendor you can access Insentra’s pre-sales, Professional and Managed Services for those clients with whom you transact directly or you can introduce us to your Partner for us to become or augment their skills. We won’t ever transact directly with an end client.

Primarily, we engage on a fixed-price, fixed-scope, guaranteed outcome basis and we also deliver engagements using a T&M commercial model.

Insentra has a global full time crew who we leverage to deliver, regardless of their primary location. On occassion we may leverage a contractor and will always be transparent with our Partner and their Client should this occur.

Yes. In Australia we have a number of security cleared people in our crew.

Our recommendation is to not whitelabel our services. We recommend you are transparent with your clients about leveraging Insentra.

Clients prefer transparency from their Partners and don’t like to be surprised when looking at LinkedIn only to find their Account Manager hasn’t been forthcoming. Furthermore, when we are whitelabelled, we cannot reference any of the thousands of projects we have completed – only those we have done with you.

NOTE: Even when sharing referencability, we will never breach confidentiality of any Partner and will not share Partner details without prior approval.

Yes. Insentra can absolutely assist. In the first instance we will qualify the opportunity extensively with you to ensure there’s a strong chance we’ll be jointly successful. If you have a tender opportunity that you’d like to discuss, please contact

Yes, we typically include project management within all of our engagements and can provide Project Management as a Service.

Our Project Management approach has been tailored based on proven methodologies, our experience since 2010 as well as decades of combined experience. Our approach continues to evolve to deliver consistently successful stakeholder outcomes. Our methodology is segmented into elements which are selectively applied to projects to meet unique requirements. Our team are trained and certified in various methodologies including Prince2, PMP and Agile.

Yes. We have a range of packaged service offerings and can provide Partners supporting sales and marketing assets.

If you’re waiting for a sign, this is it.

We’re a certified amazing place to work, with an incredible team and fascinating projects – and we’re ready for you to join us! Go through our simple application process. Once you’re done, we will be in touch shortly!

Who is Insentra?

Imagine a business which exists to help IT Partners & Vendors grow and thrive.

Insentra is a 100% channel business. This means we provide a range of Advisory, Professional and Managed IT services exclusively for and through our Partners.

Our #PartnerObsessed business model achieves powerful results for our Partners and their Clients with our crew’s deep expertise and specialised knowledge.

We love what we do and are driven by a relentless determination to deliver exceptional service excellence.

United States|Vendors FAQs

Insentra ISO 27001:2013 Certification

SYDNEY, WEDNESDAY 20TH APRIL 2022 – We are proud to announce that Insentra has achieved the  ISO 27001 Certification.