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Frequently Asked Questions
Although Insentra does sometimes engage with end clients in the course of scoping and delivering projects, all transactions are done via their nominated partner. We do not transact anything directly with end user clients.
Primarily, we engage on a fixed-price, fixed-scope, guaranteed outcome basis and we also deliver engagements using a T&M commercial model.
Insentra meet all of the technical requirements for recognition by vendors when we are awarded a particular status. In fact, we are often skilled higher than our status represents and are not afforded higher status’ as a result of not transacting any product sales.
We work closely with our represented vendors to demonstrate our influence over revenue generated in their partner network however we will never seek to obtain rebates or back end payments which are due to a partner, nor will we take credit for sales where we have not been an influencer.
Our recommendation is to not white label our services. We recommend being transparent with your clients about leveraging Insentra.
Clients prefer transparency from their partners and don’t like to be surprised when looking at LinkedIn only to find their account manager hasn’t been forthcoming. Furthermore, when we are white labelled, we cannot reference any of the thousands of projects we have completed – only those we have done with you.
NOTE: When sharing references, we will never breach confidentiality of any partner and will not share partner or end-client details without prior approval.
Insentra is not on any government panels because we will not transact directly with end user clients. The partners we support are typically on any required panels where they are tendering for work.
Yes. In Australia we have a number of security cleared consultants in our crew.
Insentra has a global full time crew who we leverage for delivery, regardless of their primary location. On ocassion we may leverage a contractor and we will always be transparent with our partner and their client should this occur.
Please contact firstname.lastname@example.org and we will connect you to the relevant Channel Manager.
Yes, we can absolutely assist. In the first instance we will qualify the opportunity extensively with you to ensure there’s a strong chance we’ll be jointly successful. If you have a tender opportunity that you’d like to discuss, please contact email@example.com.
Our Project Management approach has been tailored based on proven methodologies, our experience since 2010 as well as decades of combined experience. Our approach continues to evolve to deliver consistently successful stakeholder outcomes. Our methodology is segmented into elements which are selectively applied to projects to meet unique requirements. Our team are trained and certified in various methodologies including Prince2, PMP and Agile
Yes. We have a range of packaged service offerings and can provide you supporting sales and marketing assets.
Yes, Insentra provides 24×7, follow-the-sun, managed services from global locations including Australia, UK and the USA.
Typically vendors do not allow 3rd-parties to leverage other partners’ accreditations as if they were their own.
When we are not white labelled, you can certainly reference our accreditations and awards. Many partners do this as a way to show potential clients they’re engaging with an expert in the relevant solution area.
IT projects can be complicated, and from time to time, things will go wrong. When this does occur we will seek to understand what has happened; the impact the issue has for our partner and their client; what needs to be done to resolve the issue and what we can learn which prevents the issue occurring in the future. Then we will work together with you and your client to agree on a way forward for rapid resolution.