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2020 is well underway and here’s to a good one for all. I’ve spent a fair bit of time reflecting on 2019 and it was
Have your users stopped complaining and logging calls? Are they just used to waiting for applications to launch and to respond to their commands? Are
The channel is pivoting in 2019 and there is a shift from traditional Service Level metrics to value producing and outcome based user experience levels.
If you think your client is not benchmarking you, think again! If they haven’t already moved to a level of detail including comparison scorecards and
My journey continues in finding out how Internationally exportable service excellence is, and at the same time confirming that good managed services teams function the same globally,
In today’s complex IT environment, organisations can’t keep up with the constant stream of new technologies and may not have all the right skills to