Insentra - 29.04.2020

The Modern Workplace Story Part 3 – Why and How Do You Implement a MWP

WHY IMPLEMENT MODERN WORKPLACE

What does the implementation of MWP mean for a business? Insentra has developed four core pillars of MWP to which each service we develop adheres to:

  • Security
  • Innovation
  • Choice
  • Efficiency

Driving these outcomes in a business environment can mean different things to different people. By focusing on these during a transformation project we can help establish this sort of culture moving forward in business, effectively changing perspective on end-user computing from the top down.

Security

Attackers are getting smarter, but so is the technology and methodologies for defence. Moving to the public cloud does not have to be a scary security experience, rather we are advocating it is more secure in most circumstances if implemented properly and with the correct security in place.

Innovation

Innovation for the MWP comes in two forms:

  • Innovation in technology – What technology are you deploying to the workforce?
  • Innovation you empower others to undertake – where will the next big innovation come from?

The second one is the most powerful – the next big drive in innovation may not come from IT. This means the tools, infrastructure and freedom we allow users to possess and encourage them to use could be drivers of efficiency changes – with the proper governance and training in place, of course!

Choice

Choice, which has so many facets in MWP, why is this so important? Choice is not just giving users choices in how, when and where they work, although this is important, it is empowering choice in your business as well, this should also enable flexibility. Giving decision-makers in business options when thinking about how technology could innovate business processes and increase productivity whilst realising efficiency gains and associated cost savings.

Efficiency

This is an easy one, drive efficient outcomes for the business which improve the bottom line. Across the board. Users are more productive when working in an environment which works, fosters collaboration and teamwork and on a device, they know and love. It’s not just efficiency for users however, IT will be more efficient and business processes will see improvement as well.

HOW – DEFINING THE PROCESS

The art of the possible – defining what you can realistically achieve in a digital transformation – needs consideration from someone who knows how the process works and can architect a roadmap which achieves business goals, not just technical ones. We are not redefining the wheel here, we have just spread our solutions into three buckets, which help us define what stage of the journey we are at:

Discover

We have developed our Architect as a Service (MapOne) engagement to spearhead the conversation around the art of the possible from a business level. Targeted at CIO’s and senior leadership, this short, sharp, high-value engagement helps discover and understand your IT with topics such as time to value and cost of inaction front of mind. The output is a roadmap for your transformation.

Hop on over and read the blogs around this engagement here to find out more.

Not every engagement needs this level of detail, however, Architect as a Service (MapOne) has been successful in driving business buy-in to transformation. Sometimes the discovery phase is overlooked, and a reactive project is undertaken to solve a critical requirement – such as an end of life, or security risk. These projects generally work ok, but don’t drive the outcomes that help a business drive the “Why”.

Transform

Transformation in this context is around the actual work to get you to the value outlined in the discovery phase. It could focus on a single item, say, Identity, or an entire program of work. The output from the discovery phase for most businesses is a phased approach to the transformation which will usually last anywhere from a fiscal quarter to a year or more.

Continuous Improvement

This phase is about changing the paradigm for transformation from doing a project and saying goodbye, to moving to a continuous improvement model to help adapt and improve services as they go through their life cycle. 

An example of this is SharePoint, Teams and OneDrive. Once implemented things can spiral out of control from internal sharing, unrestricted creation and more issues which aren’t easily resolved. A governance layer or service which makes sure the product or products are used within set parameters during the project is more than likely a good idea and is often required for compliance purposes.

We offer managed services around all our solutions which not only keep the lights on but focus on developing the service to a higher standard, such as running a monthly architecture session to help keep the focus on improvement as you progress in your adoption.

Adoption, Change and Project Management

These three services underpin all our professional and managed services engagements, every transformation project needs all three to be successful – yes, even project management! Without these services, we find a project will only achieve partial transformation because buy-in from the business hasn’t been properly planned for and considered. 

This comes back to empowering users, this time with knowledge so they can best use these amazing new tools and concepts to the best of their ability. 

WHEN

So, the MWP is a great new place to be – and the benefits are real and easy to quantify. Organisational change takes time and as we have discovered, takes effective planning.

You may already be on your journey – which is excellent! We can and have assisted lots of customers at all stages of their journeys. It’s important to remember the discovery phase will address prioritisation of work based on business criticality and give you a measurable roadmap to transformation – a lot of the time, this will start with identity and security so the foundation is correct for the rest of the transformation.

Get in touch to start your journey!

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