Most organizations with more than 150 licenses of Microsoft 365 are entitled to a Microsoft benefit entitled “FastTrack” however we have found very few understand what is available.
As one of the 6 foundational FastTrack Ready Partners, we have had over 4 years’ experience delivering FastTrack benefits to over 400 clients. We want organizations to get the most out of their Microsoft cloud investments. Here, we address some of the most frequently asked questions from our clients about the Microsoft FastTrack benefit:
1.) What is FastTrack and what will it do for me?
Think of FastTrack like “phone a friend” – and you can use it any time you require assistance with how to deploy and enhance adoption of any Microsoft 365 components in your organization. Leveraging FastTrack you will receive access to:
- A customized guide to and understanding of, the key factors to successful technology adoption – we call this your Success Plan and we create one for every client.
- A tried and tested set of onboarding processes; recommended by Microsoft
- Technical workshops and specific guidance for your organization delivered remotely by our Microsoft certified FastTrack consultants
- Highly certified Microsoft subject matter experts and online resources
- Assistance with adoption and change management strategies and tools
2.) What does this service cost?
FastTrack is a Microsoft benefit provided to organizations free-of-charge. FastTrack services with Insentra are included by default in your Office 365/ Microsoft 365 subscription (subject to Microsoft entitlement rules). Better still, you have access to FastTrack onboarding services for the lifetime of your licensing agreement.
3.) Where does my IT partner fit in?
Insentra has a channel-only model which means we will only ever transact with IT partners and not directly with their clients however we do provide FastTrack benefits directly to you.
Our FastTrack service is designed to work in conjunction with your chosen partner, ensuring they are involved every step of the way. If you require any services which are beyond the scope of FastTrack, we will work with your chosen partner to get you the assistance you need.
4.) Which Microsoft cloud services are covered under FastTrack?
All Office 365 and select Microsoft 365 workloads: Exchange Online, Skype for Business, Teams, Yammer, SharePoint, OneDrive for Business, Azure AD Premium, Azure Information Protection and Intune are covered. A detailed list can be found here: https://docs.microsoft.com/en-us/fasttrack/o365-fasttrack-benefit-overview
5.) Who from my business should be involved in the FastTrack activity with Insentra?
FastTrack is a guidance service (migration benefit excluded) so your technical staff members are required to perform and deliver the work with our assistance. Business stakeholders are required to assist with the change management and steering of the wider Office 365 project and we work to guide you and be there every step of the way.
6.) I’m interested in working with Insentra for the FastTrack service, how do I request assistance?
There are many ways you can avail yourself of FastTrack services from Insentra:
- Contact your software license/ IT partner to request Insentra be assigned to your organisation
- Reach out to us directly and we will work with your IT partner and Microsoft accordingly
- Ask your Microsoft representative to assign you to Insentra
7.) Can I request additional services?
You sure can! Insentra will work with your chosen IT partner to ensure you have access to Professional and Managed Services which are beyond the FastTrack scope.
Have a question about FastTrack which you would like answered? Drop us a line and one of consultants will be in touch – and you might just find your question featured in our FAQ next time!
