How SkyKick and Insentra helped Telecom giant migrate customer base to O365

"Over a period of 12 weeks...the Telenor project was completed on time, below budget and with customers resuming work as normal"

As one of the world’s largest telecom service providers with customers across Europe and Asia, Telenor needed a fast, cost-effective way to smoothly migrate 3,600 organisations with 12,500 end users to Office 365 Business Essentials.

Telenor turned to SkyKick as the cloud management company, and Insentra as the IT services partner to help deliver this project.

SkyKick and Insentra joined forces to devise a comprehensive, rigorous migration plan and “Plan, Build, Validate, Migrate and Assure” methodology for Telenor. This involved Insentra applying the full automation of the SkyKick migration suite through the SkyKick API to move hundred’s of customer’s mailboxes simultaneously with minimal impact to the system and users.

Over a period of 12 weeks of extensive communication, detailed tracking and optimisation and the overall cooperation of all parties, the Telenor project was completed on time, below budget and with customers resuming work as normal.

“My management was concerned we wouldn’t make the deadlines. We created contingency plans, but we never had to use them. The business case for the change was very good — the return on our investment will be achieved in under 12 months. The deep domain expertise, experience, flexibility and the processes we put in place with SkyKick and Insentra ensured a seamless transition to Office 365 for our customers. In retrospect, we wouldn’t have made it without the assistance of SkyKick and Insentra”.

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