Matthew Kaplan

Global Head of Customer Success Managed Services

Key Insight - Ensuring that our customers exceed their desired outcomes while using the products or services provided through Insentra Managed Services.
With more than 20 years of expertise in Service Provider and enterprise domains, Matt brings a wealth of knowledge in cloud-based and collaborative technology solutions to his current role as Global Head of Customer Success at Insentra. His primary focus is on fostering customer success outcomes by leveraging modernised technical products and services.

In his capacity, Matt collaborates closely with partners and customers to enhance their IT operations through a globally delivered 24x7 Managed Service capability. The Managed Services portfolio encompasses cutting-edge solutions tailored to meet evolving industry demands, including Modern Work, Cyber Security, End User Compute and Information Management solutions designed for seamless integration and enhanced performance.

Having transitioned from Johannesburg, South Africa, to Sydney, Australia, Matt embraces a vibrant family life with his wife and two young children while actively contributing to the advancement of customer-centric solutions in the ever-evolving tech landscape.

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Who is Insentra?

Imagine a business which exists to help IT Partners & Vendors grow and thrive.

Insentra is a 100% channel business. This means we provide a range of Advisory, Professional and Managed IT services exclusively for and through our Partners.

Our #PartnerObsessed business model achieves powerful results for our Partners and their Clients with our crew’s deep expertise and specialised knowledge.

We love what we do and are driven by a relentless determination to deliver exceptional service excellence.

Insentra ISO 27001:2013 Certification

SYDNEY, WEDNESDAY 20TH APRIL 2022 – We are proud to announce that Insentra has achieved the  ISO 27001 Certification.