Eric Guitierrez

Service Desk Engineer

Key Insights - Experienced IT professional specializing in Microsoft cloud services, system administration, incident management and customer centered technical support.
Eric brings more than a decade of experience across technical support, systems administration and service delivery. His career progression from Tier 1 support through engineering and leadership roles gives him a comprehensive understanding of the full IT lifecycle. He specialises in Microsoft cloud platforms including M365, Azure, Intune and Entra ID along with remote access solutions such as Citrix and AVD. He also has strong experience with service management platforms including ServiceNow and FreshService.

Eric is committed to delivering reliable, high-quality support and thrives in fast-paced environments that demand both technical expertise and thoughtful communication.

In his personal time he enjoys video gaming to stay connected with technology trends, unwinding with friends and sharpening his strategy skills through billiards.

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We’re a certified amazing place to work, with an incredible team and fascinating projects – and we’re ready for you to join us! Go through our simple application process. Once you’re done, we will be in touch shortly!

Who is Insentra?

Imagine a business which exists to help IT Partners & Vendors grow and thrive.

Insentra is a 100% channel business. This means we provide a range of Advisory, Professional and Managed IT services exclusively for and through our Partners.

Our #PartnerObsessed business model achieves powerful results for our Partners and their Clients with our crew’s deep expertise and specialised knowledge.

We love what we do and are driven by a relentless determination to deliver exceptional service excellence.

Insentra ISO 27001:2013 Certification

SYDNEY, WEDNESDAY 20TH APRIL 2022 – We are proud to announce that Insentra has achieved the  ISO 27001 Certification.