Microsoft Support Engineer

JOIN OUR GLOBAL TEAM AND WORK WITH THE BEST

Do you want to be part of a global, high performing, collaborative and supportive team? To do work that matters, you enjoy and where you will be acknowledged for your efforts? Are you looking for a career rather than a job?

At Insentra, collaboration, celebration, and innovation are the foundation of not only our success but yours. We are even prepared to guarantee it – come say hi on our life page.

WHAT WE'RE LOOKING FOR

Our Managed Services team is fast-paced, nimble and stands for excellence. This role is for someone who loves variety and is passionate about growing their career as a world-class engineer. You will be responsible for supporting global customers, and assisting with day to day Microsoft and modern desktop support tasks such as:

  • Support of Microsoft services including Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP)
  • Assisting with the development, enhancement, and documentation of Insentra support processes for Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP)
  • Mentoring, supporting, and developing service desk agents
  • Working closely with our partners to deliver exceptional outcomes
  • Owning and driving customer success

If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you.

The Microsoft Level 2/3 Engineer reports to the technical lead / operations manager and works closely with our partner engineers and business leaders.

WHAT YOU'LL BE DOING

  • Support function at level 2/3 for the Microsoft stack in scope Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP)
  • Documentation including support processes and procedures
  • Building relationships with customers and partners
  • Staying up to date with the fast-paced world of IT
  • Understanding and awareness of Service Management processes and tools

ABOUT YOU

  • Core alignment with Insentra values #HITACES.
  • Motivated for success
  • Positive attitude and love to be part of a team
  • Aptitude to learn and drive to build a career at Insentra
  • Strong analytical problem solving and interpersonal skills and the ability to perform under pressure
  • Can work with a team to build a process, not just follow one
  • Strong verbal and written communication skills
  • Hard working, motivated, proactive, and enthusiastic
  • Self-starter able to complete tasks with minimal instruction and supervision
  • Understands that 9-5 is not always normal, and willingness to go the extra mile!

ACCOUNTABILITIES & MEASURES

We believe you are responsible for your own success and as such we invite you to develop your own KPI’s as part of your interview process. What do you think it would take to achieve greatness in this role?

LOCATION

Remote (US) and Remote (UK)

EXPERIENCE REQUIRED

  • Outstanding experience in Microsoft technologies, and with certifications in at least two of the following: Azure, M365, IAAS.  
  • Strong knowledge of Directory Services (LDAP, Active Directory, Group Policy)
  • Knowledge of authentication mechanisms such as ADFS, SSO and Modern Authentication
  • Working skills in EMS (Azure, Intune, Intune Hybrid, AADP, ARMS, LDAP, Active Directory, Group Policy)
  • Working knowledge of the features and security components of Windows desktop operating systems – Windows 7, Windows 8.1 and Windows 10
  • Strong knowledge of Azure, VM’s, Network Security Groups, Infrastructure admin, SQL admin
  • Experience with cloud technologies
  • Experience with Windows 10 support
  • Relevant MCSE\MCSA certifications
  • Understanding and awareness of Service Management processes and tools

Looking, but not available?

We’re always on the lookout for talented, driven people. If you’re not available right now but you’re interested in a position at Insentra, get in touch to arrange a confidential discussion. If you’re a little unsure, our Train Story will clarify the underlying principles which make us such a supportive place to work.

Train Story