Partner FAQs


Australia|Partner FAQs

Partner FAQs

We couldn’t cover everything on our website, so instead we’ve collated the most frequently asked questions from our partners for your perusal. Don’t find what you’re looking for? Head over to our 

contact page and drop us a line – one of our crew will be in touch shortly.

Frequently Asked Questions

No. We do not transact directly with end user organisations. We are often contacted directly by end user organisations to seek assistance. We always explain our partner-only model and find out their preferred partner. Under no circumstances will Insentra transact directly with an end user organisation. As a Partner Obsessed company we will always transact through an IT channel partner and will bring any opportunities to our partners.

Although Insentra does sometimes engage with end clients in the course of scoping and delivering projects, all transactions are done via their nominated partner. We do not transact anything directly with end user clients.

Whilst Insentra does represent a small number of ISVs in various regions, we do not transact or sell any “tier one” vendor products or licenses directly to customers, nor do we sell any licenses that would compete with our partners.

Primarily, we engage on a fixed-price, fixed-scope, guaranteed outcome basis and we also deliver engagements using a T&M commercial model.

Yes, we typically include project management within all of our engagements and can provide Project Management as a Service.

Insentra meet all of the technical requirements for recognition by vendors when we are awarded a particular status. In fact, we are often skilled higher than our status represents and are not afforded higher status’ as a result of not transacting any product sales.

We work closely with our represented vendors to demonstrate our influence over revenue generated in their partner network however we will never seek to obtain rebates or back end payments which are due to a partner, nor will we take credit for sales where we have not been an influencer.

Our recommendation is to not white label our services. We recommend being transparent with your clients about leveraging Insentra.

Clients prefer transparency from their partners and don’t like to be surprised when looking at LinkedIn only to find their account manager hasn’t been forthcoming. Furthermore, when we are white labelled, we cannot reference any of the thousands of projects we have completed – only those we have done with you.

NOTE: When sharing references, we will never breach confidentiality of any partner and will not share partner or end-client details without prior approval.

Insentra is not on any government panels because we will not transact directly with end user clients. The partners we support are typically on any required panels where they are tendering for work.

Yes. In Australia we have a number of security cleared consultants in our crew.

Insentra has a global full time crew who we leverage for delivery, regardless of their primary location. On ocassion we may leverage a contractor and we will always be transparent with our partner and their client should this occur.

As a 100% PartnerObsessed™ organisation, Insentra has well defined and published Rules of Engagement. Please click here for details 

Please contact and we will connect you to the relevant Channel Manager.

Yes, we can absolutely assist. In the first instance we will qualify the opportunity extensively with you to ensure there’s a strong chance we’ll be jointly successful. If you have a tender opportunity that you’d like to discuss, please contact

Our Project Management approach has been tailored based on proven methodologies, our experience since 2010 as well as decades of combined experience. Our approach continues to evolve to deliver consistently successful stakeholder outcomes. Our methodology is segmented into elements which are selectively applied to projects to meet unique requirements. Our team are trained and certified in various methodologies including Prince2, PMP and Agile

Yes. We have a range of packaged service offerings and can provide you supporting sales and marketing assets.

Yes, Insentra provides 24×7, follow-the-sun, managed services from global locations including Australia, UK and the USA.

Typically vendors do not allow 3rd-parties to leverage other partners’ accreditations as if they were their own.
When we are not white labelled, you can certainly reference our accreditations and awards. Many partners do this as a way to show potential clients they’re engaging with an expert in the relevant solution area.

IT projects can be complicated, and from time to time, things will go wrong.  When this does occur we will seek to understand what has happened; the impact the issue has for our partner and their client; what needs to be done to resolve the issue and what we can learn which prevents the issue occurring in the future.  Then we will work together with you and your client to agree on a way forward for rapid resolution.

If you’re waiting for a sign, this is it.

We’re a certified amazing place to work, with an incredible team and fascinating projects – and we’re ready for you to join us! Go through our simple application process. Once you’re done, we will be in touch shortly!

Who is Insentra?

Imagine a business which exists to help IT Partners & Vendors grow and thrive.

Insentra is a 100% channel business. This means we provide a range of Advisory, Professional and Managed IT services exclusively for and through our Partners.

Our #PartnerObsessed business model achieves powerful results for our Partners and their Clients with our crew’s deep expertise and specialised knowledge.

We love what we do and are driven by a relentless determination to deliver exceptional service excellence.

Australia|Partner FAQs

Insentra ISO 27001:2013 Certification

SYDNEY, WEDNESDAY 20TH APRIL 2022 – We are proud to announce that Insentra has achieved the  ISO 27001 Certification.