Australia | Late Night Brew - FastTrack; What Now?

Robert Buktenica - 07.11.202220221107

Late Night Brew – FastTrack; What Now?

Australia | Late Night Brew - FastTrack; What Now?

In the latest series of The Late Night Brew, Robert Buktenica and Hambik Matvosian are talking about everything Microsoft FastTrack. Learn about what the Microsoft FastTrack service is and how to benefit from it in your organisation.

TIMESTAMP

00:16 Introduction
00:44 The Brew
01:35 What is FastTrack?
03:04 What companies are eligible to take advantage of FastTrack?
04:10 What are the benefits for a company to engage in FastTrack?

TRANSCRIPT

Introduction 

Robert Buktenica: Hello everyone and welcome to The Late Night Brew. Where are we talk the Brews first and then we get around to the business at some point. I’m Robert Buktenica, also known as Buk, and tonight on the show with me is Hambik Matvosian. Once again, welcome back Sir. 

 
Hambik Matvosian: Thank you, mate. Always a pleasure to be on your show. So looking forward to it. 

Robert: Right. So tonight we’re going to talk again about FastTrack in the new exciting, much shorter and succinct video.  

The Brew 

Robert: First things first though, what brew you having with me? 

Hambik:  Well, considering it’s almost 9:00 o’clock in the morning here in Sydney, I’ve got my trusted liquid gold. So this is gonna keep me going for the day. Well, I’ll probably need more. But for now, it’s a good start. What about you? 

Robert: It’s a brew. I’ll let it pass, although breakfast beers exist for a reason, I’m just gonna throw that out there. Everyone knows this.

Hambik:  I should say it’s beer o’clock somewhere in the world, right? So, yeah, I should go crack open a cold one right now. 

Robert: Exactly. Uh, I have a hazy IPA from Brooklyn. It’s called Brooklyn Pulp Art, so it’s actually pretty good.  

Hambik:  I need to make. I need to make a trip out your way to I I need to see all these bees that you’ve got. This is incredible. 

Robert: American beer stores man, we got a little bit of everything, so, uh, you’re always welcome. It’s on video. So there you go. 

What is FastTrack? 

Robert: Now let’s start with the easiest DF most difficult question. What is FastTrack? 

Hambik: Yes. So FastTrack is a funded service. It’s funded by Microsoft, delivered by partners like us at Insentra and basically, it’s a remote guidance/adoption service where consultants will guide the customer through their M365 digital transformation journey. Now that could be anywhere from technical workshops. We can look at run through business enablement workshops depending on if the customer’s going from a third-party product, they wanted to go to an M365 equivalent.  

We can start discussing some of the challenges that they may be facing and sort of work out how best we can help them through those challenges, and ideally the way I like to position it with customers is think of FastTrack is a Microsoft phone-a-friend service for M365. Or basically, from a guidance perspective, you know as other crew members have put it is we will guide you through what buttons to push, but then it’s the company’s responsibility to then push those buttons that we told them to push.  

So we’ll give them all that guidance, and they’ll need to do it themselves or bring in a partner because as a FastTrack partner, we don’t have remote access into environments, we don’t do any of that technical enablement where a traditional consulting engagement would do. 

What companies are eligible to take advantage of FastTrack?

Robert: Awesome. Now what companies are eligible to take advantage of this? 

Hambik: So there are specific, I guess, there’s documented licenses that qualify for FastTrack, so things like, you know, if you’re an NFP, because you’ve got NFP licensing let’s just say, that unfortunately isn’t covered under FastTrack, but everything else generally is. And if customers have from any industry really, it’s not industry specific at all. 

If you’ve got over 150 paid licenses in your tenancy, then you automatically qualify for FastTrack. So once you have those licenses, it’s then a matter of just raising that request to say “look, I need FastTrack assistance for workloads one, two and three. That will then get assigned to the FastTrack partner, and then that engagement will then start with that customer. So anyone over 150 seats and above qualifies and probably go into discussion for another episode of The Brew, but anyone over 500 seats gives you that data migration service as well. 

Robert: Yeah well, that’s the other advantage of this short snap is we get to say “on the next episode” to just live out all of these dreams.  

Now, what would you say? Let’s go. Hot List lightning round.  

What are the benefits for a company to engage in FastTrack?

Robert: What are the benefits for a company to engage? I know you listed out some in the first question. 

Hambik: Yeah. Look like it’s benefits is, you know, that guidance is one but allowing a customer, being a customer now, having someone to speak to and having an expert to speak to, because what we see a lot in the past is customers will try and do this themselves. Yes, there’s resources available online that customers can go read, but it takes time, alright. So unless you’ve got time and effort to have your IT guys sit there reading through docs, articles, blog, content, etc, to try and work out the best way to enable a service, all of that takes time and impact, project schedules, etc. Whereas if you come through and utilize the FastTrack services that you’re automatically entitled to, there’s experts will then have that experience to guide you through the ins and outs of what you need to do, where you need to start, what you need to look out for, potential gotchas, depending on workloads and experiences.  

To then guide you through that overall, into the deployment journey, so it can then significantly save on progress scheduled times and you’re not, you know, a deployment that might take a customer trying to do it themselves six months.  

Using FastTrack can basically halve that time as an example, right? So change online, Intune, you know whatever the workload may be. But it’s having the real benefit is having someone to speak to, right? Because during that engagement, we set-up recurring calls with the customer to keep that engagement alive and going, and giving the customer piece of mind that they’ve got someone on the other end that they can reach out to, whether it be a phone call, teams, message, e-mail, if and when they’ve got a question, so they’re not waiting to log a support ticket, they’re not waiting for someone to give them a call back after X amount of hours. They’ve got someone there, and if it’s something we’ve seen in the past it could be a very quick and easy sort of fix to help them overcome that challenge they’re facing. 

But yes, we still do get the scenarios where the customer still needs to go and log a support ticket because there’s more in-depth troubleshooting requirements. But having someone at that initial point of contact is one that is one of the biggest key benefits of utilizing FastTrack and having that expert on the other end of the line to guide them through. 

Robert: Definitely. Unfortunately, that wraps up our time. I’ll need to brief Hambik about what the lightning round actually means. However, I hope everyone enjoyed a delicious drink. You learn something, got any feedback? We’d always love to hear it! Until the next episode where we get to dive even deeper into the FastTrack World. Until then, have a great rest of your day. Cheers. Take care, buddy. 

Hambik: Thanks bro. Thanks Buk. Cheers. 

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Australia | Late Night Brew - FastTrack; What Now?

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Australia | Late Night Brew - FastTrack; What Now?

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