In this episode of Late Night Brew, host Robert Buktencia is joined by Devante Vargas to explore how AI is being used in the workplace and beyond.
Rather than focusing on hype, this conversation breaks down practical, day to day applications that deliver real productivity gains. From handling email overload to improving response times and writing more effective communication, the discussion highlights how to get measurable value from tools like Copilot and ChatGPT.
In this episode, you will learn:
- How to structure prompts to get more accurate and relevant results
- Why giving AI a clear persona improves output quality
- How to summarise long email threads into concise action items
- Ways to automate first responses in ticketing systems to support SLA targets
- A simple prompt addition that encourages AI to ask clarifying questions
- Why treating AI as advanced autocorrect leads to better expectations and outcomes
If you want to reduce wasted time, minimise frustration and improve the quality of your AI assisted work, this episode delivers practical techniques you can apply immediately.
Timestamps
00:00 Introduction and episode overview
01:24 Real world AI usage in the workplace
01:59 Why prompting determines your results
02:54 Using persona based prompts for better responses
03:07 Automating SLA first responses in ticketing systems
04:12 Treating AI as advanced autocorrect not true intelligence
05:58 Adding clarifying instructions to improve AI output
07:33 What is coming next in the AI series
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