Jane Ilagan

Service Desk Tech Lead Engineer

Key Insight - Responsible for technical leadership and engineering

Jane is an IT enthusiast that’s been in the IT field for almost 5 years. She brings her technical escalation and leadership experience for Insentra’s Service Desk team. Jane is also an engineer for the Managed Services Team (ESS). She provides technical support for various technologies like Microsoft, Citrix and more.

If she’s not in front of her computer, you can find her engrossed in a book or feeding stray cats in their area.

Technical Skills & Qualifications

  • Technical Leadership
  • Microsoft 365 stack
  • Azure services
  • Citrix technologies
  • Server management
  • Support for AD, SCCM and Group Policies
  • Reporting and analytics
  • Customer Service Skills