Smith Anderson Case Study
SMITH ANDERSON ELEVATES USER EXPERIENCE AND HEIGHTENS SECURITY THROUGH MICROSOFT EXCHANGE ONLINE Snapshot Client – Smith AndersonIndustry – Legal ServicesProduct – Exchange
Client – Keyloop
Industry – Automotive
Product – Microsoft Teams
Partner – Bytes Software Services
Improved cross-departmental communication and collaboration
Siginificant cost reduction after eliminating Slack’s per-user fees
Increased productivity, thanks to the seamless integration of Microsoft Teams with other Microsoft applications
Keyloop, a leading global automotive technology
solutions company, faced a growing challenge with
communication and collaboration across its dispersed
workforce.
They relied heavily on Slack, a popular communication
platform for all internal communications, which had
resulted in bottlenecks hindering efficiency and incurring
unnecessary costs.
This case study explores how partnering with Bytes and
their technology solution partner, Insentra, supported
Keyloop in migrating to Microsoft Teams to transform
their communication landscape, leading to significant
benefits.
Keyloop’s dependance on Slack posed significant challenges,
impacting both productivity and finances. These challenges included:
Fragmented Communication: Multiple departments using Slack for different purposes led to information silos, hindering collaboration across teams
Licensing Costs: The per-user licensing fees for Slack were adding up, especially as the company expanded
End-user Support Burden: The lack of IT support resource for Slack increases the workload on the IT department
Insentra conducted a thorough analysis of Keyloop’s requirements, business processes and drivers through a MapTo advisory session. During the initial Planning Workshop, Keyloop identified their critical success factors:
Quality: The migration process
should not disrupt system
quality, information quality and
service quality
Data: Preserve data integrity
throughout the migration
process
Access: Accessibility should
be maintained throughout,
with the exception of a single,
discrete migration window
End-users: Ensure user
satisfaction with the transition
Adoption: Seamlessly integrate
Teams to reduce support ticket
volume
Timeline: The migration must
be completed within schedule
to meet the drop-dead deadline
DECLAN CLARKE – Client Director
Bytes
Increased Collaboration: Teams improved cross-departmental communication through features like channels, video conferencing and document sharing, leading to faster project completion times and improved problem-solving
Improved Workflow Integration: Native integration with Microsoft applications like Word, Excel and PowerPoint eliminated the need for file conversion and data transfer across platforms, enhancing workflow efficiency
Cost Savings: Eliminating Slack’s per-user fees, Keyloop achieved significant cost savings, enabling redirection of resources towards other business priorities
Improved User Experience: With familiar Microsoft features and readily available IT support, user adoption of Teams was smooth and efficient
Simplified Support: Operating within the familiar Microsoft environment reduced training needs and support burden for IT staff, ensuring swift issue resolution
Keyloop’s migration to Microsoft Teams demonstrates the power of a unified communication platform. Teams enhanced collaboration, streamlined workflows, reduced costs and improved overall user experience.
This case study serves as a testament to the effectiveness of leveraging existing infrastructure within a well-integrated ecosystem, allowing organisations to meet their communication and collaboration needs efficiently and cost-effectively.
“Working with Insentra has been a fantastic experience. The team is well-organised
and knowledgeable, taking us through from project inception to the bitter end! Project
unknowns were flagged as soon as the team became aware of them, and plans were made
accordingly to help Keyloop achieve its goals on time.
The Insentra team was dynamic and flexed with us where needed, always happy to take
the time to explain in order that our decision making on the project was the best it could
possibly be. It has been a pleasure to work with such a great team, I wish them all the very
best.”
CAROLINE MOORE – IT PMO Director,
Keyloop
WE DARE TO BE DIFFERENT
Insentra is a truly collaborative IT Services Partner delivering a range of specialised Advisory, Professional and Managed Services, transacting exclusively through the IT channel. Our partner-centric business model provides our Partners and their clients with access to technologies, industry expertise and accountable outcomes.
Our service offerings cover technologies by Microsoft, Citrix, Red Hat, AvePoint, IGEL, Rimo3, Nulia and many more across modern workplace, cloud, collaboration, security, support, migrations and more. We love what we do and are driven by a relentless determination to deliver exceptional service excellence. The combined individual skills, experiences and perspectives of our crew enable us to achieve powerful results for our Partners and their clients. For more information, visit www.insentragroup.com.
Bytes Software Services is a FTSE 250 company, a leading provider of world-class IT solutions and the UK’s Number 1 Microsoft partner. Our growing portfolio of services includes cloud, security, licensing, SAM, storage, virtualisation and managed services. Since being established in 1982, Bytes has grown rapidly and now employs over 550 people in the UK and Ireland.
Our Partnership with Insentra has spanned over 6 years utilising their expertise to further compliment the broadening Bytes portfolio. For further information, please visit our website bytes.co.uk
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SMITH ANDERSON ELEVATES USER EXPERIENCE AND HEIGHTENS SECURITY THROUGH MICROSOFT EXCHANGE ONLINE Snapshot Client – Smith AndersonIndustry – Legal ServicesProduct – Exchange
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