Our Values
Discover the heart of Insentra, where our unwavering commitment to values propels us toward success.
OUR VALUES DRIVE OUR SUCCESS
At Insentra, we are not just about business; we are about building a community driven by core values that define who we are and how we operate. Our foundation is built upon three unwavering principles that guide us through every twist and turn of our journey: Honesty, Integrity, and Trust.
Honesty
In our world, honesty is not just a policy; it’s a way of life. We are committed to creating an environment where transparency reigns supreme. From our leadership to every member on our team, we value open communication, straightforwardness, and an unwavering commitment to truth. We understand that in a multi-tier client scenario, any breach of honesty can derail our entire mission. Thus, we don’t shy away from setting high standards and promptly removing those who choose a path of deceit.
Integrity
Integrity is the heartbeat of our business model. We believe that the true measure of success is not just financial gain but the preservation of our integrity. If it means turning away a half-million-dollar deal to uphold our principles, we won’t hesitate. Our integrity is a non-negotiable asset that we value more than any fleeting opportunity. This commitment extends to how we treat our employees – trusting them to act as responsible adults, measuring them on output, and fostering an environment where everyone is aligned with the principles of honesty and integrity.
Trust
Trust is the currency that fuels our journey. We extend trust to every individual who steps aboard our train, acknowledging that they are capable, responsible, and integral to our success. We recognise that trust is earned and not given, and we are more than willing to prove ourselves. We invite scrutiny and encourage our team to bring forth any concerns or discrepancies, reinforcing the belief that the standard we walk past is the standard we accept. We strive to make trust a two-way street, fostering an environment where our team can rely on leadership just as much as leadership relies on them.
A Different Kind of Journey
We live our core values of Honesty, Integrity and Trust and our crew embody ACES: Accountability, Celebration, Efficiency, and Service Excellence. Together HIT ACES is the foundation of our identity, shaping how we work, collaborate, and succeed.
Accountability
Our train is not an adult day care centre; it’s a community of responsible and accountable adults. We treat our team with the respect and autonomy they deserve. Being accountable means taking ownership, delivering on promises, and ensuring both our team and passengers achieve the outcomes they came for. Just as you’re accountable for your personal space off the train, you are equally responsible for your designated area on the train – know it, own it, and deliver.
Celebration
We believe in celebrating success and shouting it out when someone does something right. On our train, we foster an environment where acknowledging achievements is not just encouraged but essential. Unlike traditional organisations, we don’t tolerate behaviours focused on finding faults; instead, we promote a culture of uplifting one another. We understand that people are not perfect, and our focus is on helping everyone become a better version of themselves.
Efficiency
Continuous improvement is the engine that drives our train. We encourage every crew member to actively contribute to making our journey more efficient. Your insights matter, and we believe in empowering you to voice suggestions for improvement. Whether its optimising our foundation or finding innovative ways to enhance our processes, your involvement can change the world on our train. We’re all in this together, committed to being better today than we were yesterday.
Service Excellence
The heart of our journey lies in providing exceptional service. We recognise that for our passengers to have an amazing experience, our crew must first have the best experience. Our Service Excellence Manager leads the charge, ensuring that internal operations run seamlessly. We understand that excellence internally is the only way to deliver outstanding experiences externally. Every crew member plays a vital role in creating a train where partners and clients love the ride, ensuring a sustainable journey of growth and improvement.
Accountability
Our train is not an adult day care centre; it’s a community of responsible and accountable adults. We treat our team with the respect and autonomy they deserve. Being accountable means taking ownership, delivering on promises, and ensuring both our team and passengers achieve the outcomes they came for. Just as you’re accountable for your personal space off the train, you are equally responsible for your designated area on the train – know it, own it, and deliver.
Celebration
We believe in celebrating success and shouting it out when someone does something right. On our train, we foster an environment where acknowledging achievements is not just encouraged but essential. Unlike traditional organisations, we don’t tolerate behaviours focused on finding faults; instead, we promote a culture of uplifting one another. We understand that people are not perfect, and our focus is on helping everyone become a better version of themselves.
Efficiency
Continuous improvement is the engine that drives our train. We encourage every crew member to actively contribute to making our journey more efficient. Your insights matter, and we believe in empowering you to voice suggestions for improvement. Whether its optimising our foundation or finding innovative ways to enhance our processes, your involvement can change the world on our train. We’re all in this together, committed to being better today than we were yesterday.
Service Excellence
The heart of our journey lies in providing exceptional service. We recognise that for our passengers to have an amazing experience, our crew must first have the best experience. Our Service Excellence Manager leads the charge, ensuring that internal operations run seamlessly. We understand that excellence internally is the only way to deliver outstanding experiences externally. Every crew member plays a vital role in creating a train where partners and clients love the ride, ensuring a sustainable journey of growth and improvement.
Your future with Insentra
Join us at Insentra, where values aren’t just a statement on paper; they are the driving force behind everything we do. If you are seeking a professional journey where company values are not just words but lived experiences, then step aboard. Together, let’s build a future where success is measured not just in numbers but in the strength of our values.
