Ronnie Altit - 07.05.202020200507

Welcome to the May Insentragram – The Managed Services Edition

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Hi There, 

Welcome to the May edition of Insentragram! This month we explore our Managed Services (MS), and the many ways they can be utilised to support your global team.

Rather than typical commoditised Managed Services, Insentra offers a niche basket, delivered via our Partner network and paired with our Modern Workplace, Cloud & Data Centre and Secure Workplace solutions. Our priority is delivering best-in-class user-experience enabling our Partners to assist their clients in continuously improving their IT environments. To truly understand this, watch this episode of Insentra Insights, where myself and our Global Director of Managed Services, Matt Kaplan, explore our services. Be sure to check out our brand new Managed Services Catalogue here!

Since the Broadcom acquisition, thousands of Symantec customers have lost access to premium support and have nowhere to turn. Leveraging our 10-year pedigree with Symantec technologies we have created a Symantec Block Hours Service to provide access to our Symantec subject matter experts for 2nd and 3rd line support. You can read more about it in this article.

If you prefer video and you have finished Insentra Insights AND every decent show on Netflix we are providing you something brand new to watch… Introducing our newest series – The Late Night Brew. We have a couple of episodes released, one of which is Rob Buktenica (aka Buck) from our US crew having a drink with Lee Foster, our Global Head of Solutions, to discuss our Symantec Block Support Hours Service. For further info, please visit our website and be sure to follow our new video series via our LinkedIn and YouTube channels.

With almost everyone working from home, internal and external user experience (UX) has jumped up the priority list for CEO’s, CPO’s and CIO’s. Now more than ever they are particularly interested to understand UX and its impact on communication, efficiency and overall productivity. In Gary Cohen’s article, he explains how our User Experience as a Service (UXaaS) helps to effectively manage and improve user experience. Also check out the UXaaS and our Enhanced Support Services team in action in this case study, where we helped a US city IT department keep its Citrix environment running at the top of its game in a time of heightened structural pressure.

Every business’s journey to modern infrastructure and applications is unique, including fixed or mobile devices, wearable things, hybrid cloud or virtual desktops to name a few. With Citrix Application Delivery Controller as a Service (ADCaaS), the goal is to keep data flowing continuously. In circumstances where it is not performing at its best and your users won’t be able to access the great systems you’ve built, our Citrix ADC as a Service will help you focus on building cloud-based services while our Enhanced Support engineers take care of delivery. You can access more information through our website through John Gallacher’s article where he discusses all facets of the solution, from optimisation to UX and more.

Until next month, stay safe and wash your hands!​

Much love, 


CEO, Insentra 

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