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Author: Matthew Kaplan
The Australian Data to AI Readiness Journey
Download the Australian Data to AI Readiness Journey to understand your governance maturity, reduce ...
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AI Will Expose What Your Governance Has Been Hiding
Why information discipline not AI investment will determine who wins in 2026 and beyond.&n...
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The Cloud Reality Check: Why Visibility Is the New Competitive Advantage
Discover why cloud visibility is now the key to cutting costs, improving security, and gaining a tru...
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Riding the AI Wave: Why MSPs Must Evolve from Service Providers to Intelligence Partners
Discover how AI is redefining managed services and why MSPs must evolve into strategic intelligence ...
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Do Managed Services Team’s Function the Same Globally?
My journey continues in finding out how Internationally exportable service excellence is, and at the...
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How Businesses Can Benchmark Their Managed Services Provider and Confirm They Are Receiving Value in the Delivery
If you think your client is not benchmarking you, think again! If they haven’t already moved to a ...
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Matt Kaplan on the IT Trends and Hot Topics for 2019
The channel is pivoting in 2019 and there is a shift from traditional Service Level metrics to value...
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How International is Customer Service?
I’m on a journey to discover how exportable customer service is. Please join me as I think you may...
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Dude, where’s my User Experience?
Could poor user experience be harming your brand? Most IT departments are worried about their end us...
Read MoreBrew with the Crew – UXaaS
Brew with the Crew – UXaaS Welcome to episode 1 of our newest series – “Brew with ...
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