AI ADOPTION LEAD
WHY WORK AT INSENTRA?
ONE TEAM ONE DREAM
We want innovators to join us no matter their time zone. We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world. We Dare to be Different and celebrate those differences every day. We are a flexible workplace looking for passion and innovation in our crew. We are here to support your career growth and challenge you to be the best version of yourself because together we are many and can achieve anything we set our minds to.
HITACES
We have a core set of values defining our work and company culture. We live our values of Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence (HIT ACES) internally and with our partners and their clients. We create an outstanding work environment for our crew and aim to be the best versions of ourselves while loving the work we do. At the core of everything we do is ONE TEAM ONE DREAM. The heart of our culture is created by our Crew.
INSENTRA CREW
The heart and soul of our business is our people. We care deeply for our crew’s well-being and their professional and personal growth. We are deliberate and self-reflective about the kind of crew and culture we are building, and we seek innovators who care about supporting each other’s growth.
We provide support and access to career-development resources and certifications to expand your skills and enhance your expertise along your career journey. We believe in a diverse and inclusive community of belonging. We empower you to bring your unique ideas to the table and act on them. We value diversity in both backgrounds and experiences. Technology and innovation are universal drivers, and we need people from all backgrounds to help reach our goals. Our crew are empathetic, caring and supportive.
Diversity and Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our crew are people with different strengths, experiences and backgrounds who share a passion for improving the status quo. All our crew’s points of view are key to our success, and inclusion is everyone’s responsibility.
FLEXIBILITY
We recognize the importance of your life outside of your job. We believe that innovation can happen anywhere and our flexible work environment means, where feasible, you choose where you work. We expect our crew to be accountable for their work and to set their own schedules while taking our clients’ needs into consideration. We collaborate and celebrate across time zones because, no matter your geographic location, your success is Insentra’s success.
PARTNER OBSESSED
Since 2010 we have grown a channel services business delivering across 27+ countries exclusively through the partner channel. We do not compete with the people we serve and we are always thrilled to take them an opportunity we found. That is why doors open for us, and it is the credibility you carry into every conversation. We are Certified as a Great Place to Work, and we are part of Turnium Technology Group (TSXV: TTGI), with US and UK operations and a growth story driven by the Microsoft suite of solutions, AI and security demand.
WHAT YOU'LL LOVE DOING
We are looking for an AI Adoption Lead to shape how enterprise clients turn AI investment into lasting business value. You will own the adoption experience across our AI Momentum programme, partnering with executive sponsors and client teams from initial alignment through to measurable, sustained outcomes. AI Momentum is our five-phase, platform-agnostic AI adoption programme, taking organizations from opportunity discovery through to embedded, measurable AI capability at scale.
This role exists to protect and grow our existing client base whilst ensuring AI adoption actually happens, not just deployment. Your main responsibilities include:
CLIENT-FACING
- Design and lead the full change and adoption programme for each AI Momentum client engagement
- Build and sustain executive sponsor commitment, helping leaders align around a clear and consistent AI narrative
- Assess organisational readiness before every engagement, identifying stakeholder perspectives, decision-making dynamics and cultural factors that may influence adoption
- Recruit, develop, and sustain internal champions who carry the programme when the engagement team is not in the room
- Build engagement strategies that reach every level of the organization, from frontline to board, with messaging calibrated to each audience
- Design and lead executive workshops, leadership alignment sessions, town halls, and adoption events
- Identify stakeholder concerns early, understand their underlying causes and design targeted support before they affect adoption outcomes
- Define success metrics at the outset of every engagement, track behavior change (not just tool usage), and report outcomes directly to client executives
PROGRAMME OWNERSHIP
- Lead AI Accelerate end-to-end: the structured change management programme that turns initial engagement into sustained adoption, measurable value and opportunities for an ongoing client partnership
- Own AI Operate end-to-end: ongoing support, maintenance, and continuous development of agentic outcomes
- Establish champion networks, baseline adoption metrics, and executive cadence in the first eight weeks of every engagement
- Build the ROI narrative that anchors renewal and expansion conversations from month seven onward
INTERNAL
- Shape the adoption narrative in proposals, respond to client questions about change methodology, and present the programme with conviction in sales meetings
- Build and refine AI Momentum’s adoption methodology; codify what works into repeatable playbooks
- Raise the change and adoption literacy of the broader AI Momentum team
- Own AI Accelerate motion (Monthly client engagement and retention; contribute directly to renewal and expansion conversations
SKILLS & EXPERIENCE
- Enterprise Change Leadership. Proven experience leading large-scale transformation programmes across complex organizations, with clear accountability for adoption or change outcomes. Experience gained through consulting, client-side transformation or comparable leadership roles is welcome.
- Large-Group Communication. Confident and engaging when communicating with groups of 50–500 people. Designs and facilitates town halls, roadshows and events that encourage participation, build understanding and create momentum.
- Adoption Measurement. Defines adoption metrics before deployment. Tracks behavior change, not just tool usage. Builds reporting that drives renewal.
- Commercial Awareness. Understands the link between adoption outcomes and recurring revenue. Comfortable with commercial accountability.
- Stakeholder Mapping and Coalition Building. Understands influence, decision-making relationships and stakeholder needs. Engages sponsors, advocates and constructive sceptics early, building coalitions that continue beyond the engagement.
- Stakeholder Engagement and Change Readiness. Identifies the underlying causes of concern or uncertainty and responds with targeted engagement, support and communication rather than a one-size-fits-all plan.
- Multi-Geography Capability. Able to operate at executive level across AU, UK, and US markets. Understands the cultural calibration each requires.
We are a Circle Back Initiative Employer meaning we commit to respond to every applicant. Sit tight… you will hear back from us soon.
LOCATION
Remote. Located in United States.
ABOUT YOU
You are a collaborative, commercially aware change leader who combines strategic thinking with empathy and practical delivery. You communicate clearly, learn quickly and enjoy building better ways of working with others. You are comfortable taking initiative, asking for context when needed and using AI thoughtfully to improve the quality and efficiency of your work.
- Core alignment with Insentra values #HITACES.
- Motivated for success
- Positive attitude and love to be part of a team
- Aptitude to learn and drive to build a career at Insentra
- Strong analytical problem solving and interpersonal skills and the ability to perform under pressure
- Can work with a team to build a process, not just follow one
- Strong verbal and written communication skills
- Comfortable working flexibly when client needs or collaboration across time zones occasionally require it, with a focus on sustainable ways of working and shared accountability.
- Hard-working, motivated, proactive and enthusiastic
- Self-starter able to complete tasks with minimal instruction and supervision
- Understands that 9-5 isn’t always normal, and willingness to go the extra mile!
Looking, but not available?
We’re always on the lookout for talented, driven people. If you’re not available right now but you’re interested in a position at Insentra, get in touch to arrange a confidential discussion. If you’re a little unsure, our Train Story will clarify the underlying principles which make us such a supportive place to work.
