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Client – Sheffield Hallam University
Industry – Higher Education
Product – Microsoft Defender for Endpoint
Partner – Phoenix Software
Sheffield Hallam University is one of the UK’s largest and most diverse universities, with a community of more than 30,000 students, 4,000 staff and more than 280,000 alumni around the world. At the core of their operations lies the Digital Technology Services department, serving as the technological heartbeat for both staff and students. This dynamic team comprises IT professionals dedicated to delivering a range of university-wide services, including:
Deployment of Microsoft Defender for Endpoint across their end-user device environment on 13,000 workstations consisting of a mix of Windows 10, Windows 11, Mac, and Linux devices
Successful transition from existing anti-virus solution to Microsoft Defender for Endpoint
Implemented Endpoint Detection and Response (EDR) capabilities
Configuration of Automated Investigation and Response (AIR) capabilities
Completion of knowledge transfer sessions to upskill Sheffield Hallam University Digital Technology Services staff on Microsoft Defender for Endpoint operations and administration
Insentra was introduced to Sheffield Hallam University through their partnership with Phoenix Software Limited. Initially engaged to provide a one-day planning session focused on enhancing the university’s Detection and Response (EDR) capabilities, Insentra subsequently produced a Statement of Work to design, configure, and implement Microsoft Defender for Endpoint across their diverse range of end-user devices. This allowed the university to transition from their existing anti-virus solution and provide the Digital Technology Services staff with the necessary tools and skills to maintain Microsoft Defender for Endpoint.
The Digital Technology Services identified the following critical success factors for transitioning to Microsoft Defender for Endpoint
Really good support throughout the project, very professional and always available when needed.
Cath Garvin – Infrastructure Manager
Using Insentra’s proven project methodology for delivering transformation projects, Insentra’s consultants worked closely with the Digital Technology Services Team to understand their current device estate and capture business and technical requirements. Through a series of technical workshops and collaborative efforts, these requirements were composed into an agreed Solution Design document, outlining the configuration requirements for Microsoft Defender for Endpoint.
Insentra continued to work collaboratively with the Digital Technology Services team to detail and build the controls and integrations for Microsoft Defender for Endpoint based on the Solution Design. A phased and structured approach was adopted, including validation testing of the solution to ensure it met business needs before being rolled out to the wider end-user device estate in agreed production waves. Throughout the implementation and onboarding process, Insentra provided additional support, advice and guidance to the Digital Technology Services Team through regular check-in and support meetings, using a Microsoft Teams site set up for efficient collaboration between technical teams.
An outstanding engagement with a professional team who provided excellent support and guidance throughout the whole project.
Matt Griffiths – Project Manager
Transitioning from their existing Anti-Virus solution to Microsoft Defender for Endpoint allowed Sheffield Hallam University to enhance the security posture of their end-user devices. Microsoft Defender for Endpoint, as a holistic endpoint security solution, offers more comprehensive protection against endpoint threats compared to traditional anti-virus software. It utilises preventative measures to decrease the risk of a cyberattack.
The core features include:
The partnership between Insentra and Sheffield Hallam University Digital Technology Services played a vital role in achieving a successful implementation and onboarding process. This collaboration fostered strong relationships, enabling early detection and resolution of issues throughout the onboarding phase. Additionally, it facilitated knowledge transfer and upskilling within the University’s Digital Technology Services Operations and Administration teams.
The implementation of Microsoft Defender for Endpoint, facilitated by Insentra through structured workshops, effectively addressed both business and technical requirements. This implementation enhanced device protection, significantly reducing the vulnerability of the university’s end-user devices to cyberattacks.
With Microsoft Defender for Endpoint now fully Integrated across their end-user devices and the Digital Technology Services staff upskilled, Sheffield Hallam University can take advantage of the enhanced features Microsoft Defender for Endpoint brings to protect end-user devices.
A very successful deployment: Insentra gave us the support and confidence to deploy to very tight deadlines at pace and resolved every issue encountered, quickly and professionally.
Michael Gilmour – Security Analyst
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