Managed Services for Partners

Managed Services for Partners

Do your clients want managed services you can’t deliver? Can you truly provide 24×7 support or is after hours a nightmare for you?

Never have to turn down opportunities again. As an Insentra managed services partner, you have access to a full-time team of skilled, experienced professionals to help you increase your capabilities and manage capacity overflow. Our managed services partners enjoy true 24×7 support capability, allowing you to properly service local and global clients.

Citrix

Citrix

Free your clients businesses from the constraints of the clock and accelerate their innovation with our Citrix managed service. This offering includes proactive 24 x 7 monitoring, management and reporting of server health, and performance coupled with user experience behavioural analytics.
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Azure

Azure

Our Azure and Analytics team provides your clients the visibility to make informed decisions. Reduce support calls to their service desk and improve productivity with a dashboard view and recommendations on common issues their users might experience with all dashboards available to you as their partner.
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User Experience as a Service

User Experience as a Service

A Managed Service designed to enable the IT Department to be proactive in solving system issues whilst also improving end user experience, productivity and revenue.
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Enhanced 365

Enhanced 365

Insentra will administer, manage and support your clients Microsoft Office 365 tenant, including support for Exchange Online, SharePoint and Teams. Reducing the complexity of managing Office 365 allows your clients to focus on higher level projects.
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Check out our Managed Services for Partners Blogs

Do you speak geek? Join Insentra for a deep dive into the technical side of IT, featuring technical blogs, interviews and service-orientated content.

Windows 10

Windows 10

We provide dashboard views and recommendations on the issues your clients might be experiencing. This service includes firmware and device driver management, device health management, and compatibility.
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Managed Services - Frequently Asked Questions

Yes. Our managed services can be sold as standalone services or can be integrated into a broader service. For example, a partner may have been delivering Office 365 Managed Services and your client requests that their Citrix farm be also managed. You can engage Insentra to deliver the Citrix Managed Service as a part of your overall service whilst continuing to provide Office 365 services yourselves.

Our partners own their client relationships and we will engage in accordance with your preference and direction. We can take calls directly or can integrate with your service desk technology to have tickets triaged to Insentra by your support team. We are flexible and work with you to establish what makes the most sense for your clients. We are more concerned about client experience and not who takes the first call.
Our aim is to work with our partners to establish the necessary commercials. We are flexible in our approach and can tailor our billing accordingly.
Our Managed Services carry a minimum 12 month commitment and we offer discounted rates for 24 and 36 month terms.
In our Support hours model, a partner has a defined number of hours which they can draw down against for their clients.
Insentra follows the ITIL guidelines for Service Incident and Request Management.
Our Managed Services engineers carry certifications across all technologies we provide services for including Microsoft and Citrix competencies.
Our IaaS monitoring is automated along with the monthly patch management cycle. Alerts and alarms are triggered into our ticket management system, and these tickets are auto-logged and routed to the Service Desk.
We can interface into a partners ticketing system for incident and service request alignment. We have a well-documented open access API to hook into.