In this episode of Mind the Microsoft Gap, hosts Chris Threlfall and Nick Thomas unpack what AI really is in 2025, how it has evolved from simple prediction to powerful generative tools, and what that means for your organisation. From Copilot in Microsoft 365 to tools like ChatGPT, Gemini and Claude, they explore how almost anyone with access to tech can now harness AI to work smarter, not just harder.
They walk through practical examples of using AI to summarise meetings, build websites, generate reports and automate the boring bits, while also digging into the serious side of things, including data privacy, hallucinations, ethical guardrails and security in Microsoft 365.
What you will learn
- What sets predictive AI apart from generative AI and why the difference matters for your organisation
- How tools such as Copilot, ChatGPT and Gemini can support you as a digital assistant across day to day work
- Why prompting has become an essential skill and how non-technical users can achieve meaningful outcomes
- The hidden cost of free AI tools, where your data may travel and how enterprise platforms give you control
- Ethical concerns to be aware of including bias, hallucinations and the need for transparent, responsible AI
- How AI can help uncover security weaknesses including overshared data and unnecessary permissions
- What Insentra’s AI Sprint Series offers from a free foundations session to rapid no code product creation
- How MIA, Insentra’s intelligent assistant, helps teams build and share effective prompts for consistent results
Timestamp
0:01 – Opening and Episode Theme – Setting up the focus on AI in today’s workplace
1:37 – Predictive AI And Generative AI – Clear explanation of the differences and why they matter for organisations
3:45 – AI As A Digital Assistant – How Copilot, ChatGPT, Gemini and others support everyday tasks
9:30 – Why Prompting Matters – How non-technical users can achieve strong outcomes with good prompting
4:57 – The Cost of Free AI – Where your data goes and why enterprise platforms add protection and control
16:44 – Ethics and Responsible AI – Bias, hallucinations, data quality and the need for transparency
22:58 – AI And Security in Microsoft 365 – Using AI to reveal overshared files and permission gaps
24:58 – Insentra AI Sprint Series – Foundations, advanced application and agentic AI for rapid product creation
31:35 – My Intelligent Assistant (MIA) – Creating, reusing and sharing prompts across teams for consistent results
Ready to put AI into action?
Register for our free Generative AI Sprint 1 session and learn how to get real results with AI in just 75 minutes.
