SALES COORDINATOR
WHY WORK AT INSENTRA?
ONE TEAM ONE DREAM
At Insentra, we want innovators to join us no matter their time zone. We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world. We Dare to be Different and celebrate those differences every day. We are a flexible workplace looking for passion and innovation in our crew. At Insentra, we are here to support your career growth and challenge you to be the best version of yourself because together, we are many, and we can achieve anything we set our minds to.
HITACES
At Insentra we believe in a core set of values that define our work and our company culture. We define these values by being the best versions of ourselves and loving the work we do. We create an outstanding work environment for our crew, partners, and clients. We live our values and love to #HIT ACES: Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence. The core of everything we do is ONE TEAM ONE DREAM. The heart of our culture is created by our Crew.
INSENTRA CREW
As we work to become the #1 Channel Services Partner in the world, we also care for our crew’s professional and personal growth and well-being.
- Career-development resources and certifications to expand your skills and enhance your expertise along your career journey.
- A diverse and inclusive community of belonging. We empower you to bring your unique ideas to the table and act.
We value diversity — in backgrounds and in experiences. Technology and innovation are universal drivers, and we need people from all backgrounds to help reach our goals. Insentra’s crew are empathetic, caring, and supportive. We are deliberate and self-reflective about the kind of crew and culture that we are building, seeking innovators who are not only strong in their own aptitudes but care deeply about supporting each other’s growth.
FLEXIBILITY
We are a remote first workplace where flexibility is key to our success. That flexibility includes recognizing the importance of living life outside of your job. We believe that innovation can happen anywhere, and our flexible work environment means that you choose where you work. We trust our crew to be accountable for their work and set their own schedules. We collaborate and celebrate cross time zones because no matter your geographic location, your success is Insentra success.
ABOUT THE ROLE
The Sales Support will provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Solution Managers and Partner Managers to help drive opportunities through strong partner relationships.
ABOUT YOU
- A proven track record of excellent customer service
- Sound understanding of IT (preferably services) and Business IT challenges.
- Desire to further Sales career by gaining supported experience dealing with customers and partners.
- Intermediate-level skills in use of Microsoft Office suite applications.
- Organised with excellent time management.
- Accurate with high levels of attention to detail.
- Copes well under pressure and can meet deadlines.
- Excellent verbal and written communication with customer service/facing skills.
- Self-motivated and a self-starter.
- Commercial acumen and ability to construct and drive commercial outcomes to achieve positive results.
- Tenacious, outgoing, and quick to learn.
- Adaptable and forward thinking.
KEY RESPONSIBILITIES
- Be the first point of contact for all incoming Partner and customer queries & provide response the same day.
- Work collaboratively with the EMEA Channel Manager, EMEA Solutions Manager and wider sales team on all sales requests and manage the flow of requirements back to our partners and customers.
- Log deal registration for qualifying opportunities and understand the required actions to progress these through the pipeline.
- Incremental Opportunity Management – CRM logging, validation, alignment to presales discussion – General process improvement, quality improvement, accountability improvement.
- Own the follow up process with our partners for quotes that align to our scale activities, building relationships to progress these opportunities through to closure.
- Co-ordinate and liaise with other internal teams to ensure Scoping Deliverable Outputs – Track and drive Rough Order of Magnitudes, Scopes Of Works and Quotes to be delivered to customers in line with agreed cadence
- Work closely with our resource management team to align team member to both delivery and scoping activities and provide visibility into future opportunity closure.
- Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date.
- Manage Customer Relationship Management System (Dynamics) for allocated accounts.
- Assist Sales Team with monthly forecasting and account mapping.
- Ensure all orders are processed accurately in line with operations procedures.
- Provide, track, and follow up on all quotations & manage and notify customers and partners of all renewals and expiring consulting days.
- Distribute & follow up on all CRM alerts to maintain compliance with our sales process.
- Collate and prepare data for Partner QBR meetings.
- Attend Partner review meetings.
- Provide cover for members of your team as necessary.
- Generate incremental business opportunities through strong partner relationships.
We are a Circle Back Initiative Employer meaning we commit to respond to every applicant. Sit tight… you will hear back from us soon.
ACCOUNTABILITIES & MEASURES
We believe you are responsible for your role and as such we invite you to develop your Objectives and Key Results (OKRs) as part of your interview process. Reports to EMEA Channel Manager
LOCATION
Remote, London, UK. Occasional travel to partner sites.
Looking, but not available?
We’re always on the lookout for talented, driven people. If you’re not available right now but you’re interested in a position at Insentra, get in touch to arrange a confidential discussion. If you’re a little unsure, our Train Story will clarify the underlying principles which make us such a supportive place to work.
