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CLIENT: Stark County Board of Developmental Disabilities
INDUSTRY: Public Organisation / Non-Profit
PARTNER: FlexKey
TECHNOLOGY: SharePoint Online / Microsoft 365
Delivered a modern, unified intranet that improved collaboration, governance, and accessibility
across the organisation
Enabled strong adoption through prioritised HR content while maintaining seamless
continuity of existing solutions
Stark County Board of Developmental Disabilities (Stark DD) is a public organisation dedicated to
supporting people with disabilities and their families. Serving over 5,000 residents in Stark County,
the board connects individuals and families with a comprehensive range of services at no cost to
participants.
Stark DD provides support across all life stages, including birth, early intervention, preschool,
school-age, transition, and adult services. A cornerstone of its operation is the Service and Support
Administration (SSA) department, which assists over 5,000 individuals. SSAs act as primary points of
contact, providing advocacy, safeguarding rights, and linking individuals to necessary services for
health, safety, and quality of life.
Stark DD was operating on a legacy SharePoint 2010 environment that had become a significant barrier to efficiency, collaboration, and staff engagement. The intranet consisted of approximately 40 disconnected sites and relied on outdated branding technology that could not be supported or migrated to a modern platform.
This fragmented and ageing environment made it difficult for staff to find information, collaborate effectively, and share content across teams. It no longer met the expectations of Stark DD’s nextgeneration workforce, who required intuitive, modern tools to support flexible working, communication, and secure file sharing.
The challenge extended beyond a simple platform upgrade. Stark DD needed to deliver a complex migration to SharePoint Online as a strategic transformation, creating a modern, user-centric digital workplace that improved adoption, strengthened engagement, and supported long-term workforce retention.
To navigate this critical transition, Stark DD partnered with FlexKey and their preferred Microsoft implementation partner, Insentra.
Insentra began the engagement with an in-depth discovery and planning phase focused on understanding the end-user experience. Before any content was migrated, the project team analysed how staff accessed and used information, identified business-critical content, and separated it from redundant, obsolete and legacy data (ROT). Content management, publishing workflows, and governance requirements were also defined early, ensuring the new information architecture was fit for purpose and aligned to organisational needs. This user-centric approach enabled a low-impact migration that minimised disruption while improving usability and adoption.
Delivery was completed within a tight timeframe using Insentra’s proven implementation methodology. The success of the project was underpinned by three key principles.
Collaborative Partnership: Strong, transparent collaboration between Stark DD, FlexKey, and Insentra ensured alignment throughout the engagement. Knowledge transfer was embedded across the project, empowering the Stark DD team to confidently manage and evolve the platform following implementation.
Robust Governance: A well-defined project governance framework kept the team aligned on key objectives, prevented scope creep, and ensured a smooth process.
Proactive Risk Management: The team proactively identified and mitigated potential risks and issues, ensuring the project remained on schedule and business continuity was maintained.
“Insentra’s discovery-led, customer-first approach resulted in a smooth, low-impact transition to SharePoint Online and a modern, intuitive intranet that staff could immediately adopt. Their proactive governance, transparent communication, and focus on long-term success made this a highly successful engagement and reinforced them as a trusted Microsoft implementation partner.”
DAVID DION
Client Executive SLED / Head of Federal
FlexKey
The successful design and launch of a modern SharePoint Online intranet, consolidating
multiple legacy sites into a single, unified platform
Enhanced collaboration, governance, and organisational efficiency through modern Microsoft 365
tools and streamlined workflows
A scalable, future-ready solution capable of evolving alongside changing organisational and
workforce requirements
Human Resources content prioritised as the foundational element of the new platform,
supporting a strong and successful initial launch
Full business continuity maintained throughout the transition, with seamless access to existing
Agile Point solutions
Increased return on investment from Stark DD’s Microsoft 365 licences through broader
adoption and improved utilisation
Embedded best practices for communication, content publication, and document management
across the organisation.
An intuitive, user-centric experience with secure mobile and external access, improving
accessibility for all staff
By embracing a modern, user-centric approach, Stark DD successfully transformed its digital workplace. The project not only addressed the immediate technical challenges of a legacy system but also positioned the organisation for future growth with a secure, efficient and scalable platform.
The success of the project reflects the strength of the partnership between Stark DD, FlexKey, and Insentra. Through clear governance, proactive risk management, and a shared commitment to customer outcomes, the team delivered a complex modernisation program on time and with measurable impact, enabling Stark DD to better support its staff and the community it serves.
“Working with Insentra on our SharePoint Online deployment has been a genuinely collaborative experience. Their team took the time to understand our unique requirements and delivered solutions that have made a real difference to how we work. The migration was seamless, and the new platform has empowered our staff to collaborate more efficiently, access information securely from anywhere, and better serve our community. We appreciated Insentra’s proactive approach, clear communication, and commitment to ensuring our needs were met every step of the way.”
SCOTT MARSH
Business Analyst, Project & Database Manager
Stark DD
WE DARE TO BE DIFFERENT
Insentra is a collaborative IT services partner delivering specialised Advisory, Professional, and Managed Services exclusively through the IT channel. Founded in Sydney, Australia, Insentra is 100% channelfocused, providing partners and their clients with access to deep industry expertise and accountable outcomes across modern workplace, cloud, security, and end-user computing. Insentra operates as part of Turnium Technology Group (TSXV: TTGI), a global Technology-as-a-Service provider. www.insentra.com.au
FlexKey stands as a proud minority-owned business, carving out a name as a revered IT solutions advisor and reseller on the national stage. Our expertise is deeply rooted in digital workspace technologies, process automations, and cloud computing; with a particular emphasis on serving government, education and healthcare institutions. We are unwavering in our dedication to crafting user-centric workspaces that guarantee secure access from any location or device. Our endeavor is to be the guiding light for our clients, educating and empowering them to spearhead digital transformation initiatives with solutions that are both innovative and aligned with their distinct needs. For more information visit https://flexkey.tech/
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