Ferdinand Borra

Service Desk Engineer

Key Insight - Responsible for 1st and 2nd line support to the crew, partners, and clients across the globe.
As a Service Desk Engineer for Insentra ESS, Ferdinand is primarily responsible for 1st and 2nd line support to the crew, partners, and clients across the globe, primarily; AU, UK,US. Collaboration with the whole Enhanced Support Services (ESS) team including the senior engineers is maintained for a greater customer service experience.

Ferdinand has worked in the IT industry since 2014. Prior to joining Insentra, Ferdinand worked as a subject matter expert for a large global organisation where he employed his laser focus and dedication to exceptional customer support. His skills reside around M365, Azure and SharePoint administration.

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Unleashing the power of Microsoft Copilot

This comprehensive guide provides everything you need to get your organisation ready for and successfully deploy Copilot.

Who is Insentra?

Imagine a business which exists to help IT Partners & Vendors grow and thrive.

Insentra is a 100% channel business. This means we provide a range of Advisory, Professional and Managed IT services exclusively for and through our Partners.

Our #PartnerObsessed business model achieves powerful results for our Partners and their Clients with our crew’s deep expertise and specialised knowledge.

We love what we do and are driven by a relentless determination to deliver exceptional service excellence.

Insentra ISO 27001:2013 Certification

SYDNEY, WEDNESDAY 20TH APRIL 2022 – We are proud to announce that Insentra has achieved the  ISO 27001 Certification.