{"id":2567,"date":"2021-03-08T07:54:33","date_gmt":"2021-03-08T07:54:33","guid":{"rendered":"http:\/\/inswwdev.azurewebsites.net\/?page_id=2567"},"modified":"2025-05-05T03:33:49","modified_gmt":"2025-05-05T03:33:49","slug":"train-story","status":"publish","type":"page","link":"https:\/\/www.insentragroup.com\/us\/about-insentra\/train-story\/","title":{"rendered":"Train Story"},"content":{"rendered":"\t\t
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TRAIN STORY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Welcome to the Insentra Train Story<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The analogy we run through the business is simple in concept – Insentra is like a steam train. A steam train with rocket propulsion units on the back! So, it\u2019s flying along the tracks, and I\u2019m the guy who\u2019s at the front driving. As the guy who drives the train, what I do is decide which way the train\u2019s going to go \u2013 which track we go down, how fast we go, do I put the train on a hill i.e. do we get busy or do I pace the train and allow it to coast for a little while. Sometimes it\u2019s like \u201cyou know what, let\u2019s take our foot off the accelerator for a bit and slow it down and just enjoy the ride down the hill\u201d. They\u2019re the sorts of\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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decisions I make as the guy who\u2019s leading the train in terms of where we are going.<\/p>

Of course, I don\u2019t make all these decisions myself \u2013 I rely on the train\u2019s crew to provide input and direction, but ultimately, someone needs to make a decision. The thing is, no one wants to get on a train without knowing the destination right? More so, nobody wants to work on a train which is not a great, fun place to work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Who Is On the Train?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We have passengers who get on the train, they\u2019re our clients. We have workers on the train \u2013 the crew here at Insentra. When we get clients on the train, we want to create a certain experience. To be effective, we also need to make sure everyone working on the train has the right experience. If the crew on the train are doing what they love in the company of people who love what they do, they will exude this to our passengers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our Carriages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Remember I said it is a steam train? To make a steam train run you need to shovel coal into the engines and on our train, we\u2019ve got multiple carriages each with their own engines. Our carriages are Advisory, Modern Workplace, Secure Workplace,\u00a0Cloud,\u00a0Generative AI, Adoption and Change Management, Sales and Marketing and Managed Services \u2013 a different carriage for each of our different areas with Managed Services having a presence in almost every carriage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Open Doors<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Even though we have different carriages, there is one very important thing. Have you ever been to the UK and taken a ride on one of the tubes where you can stand on one end of the train and see all the way to the other? You can watch it snake because all the doors are open. That\u2019s the kind of train we operate \u2013 a train where all the doors are open. i.e. there\u2019s nothing to stop anybody from walking between and seeing what happens in the different carriages.<\/p>

And there\u2019s nothing to stop people coming up to the front of the train and saying hi to me as the driver because you get bored and lonely when you\u2019re the driver. You\u2019re there on your own trying to work everything out, so it\u2019s nice when people come and say hi. It\u2019s nice when people come and talk to you about things happening on the\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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train because when you\u2019re sitting in front, you\u2019re not always certain of what\u2019s going on behind.<\/p>

It\u2019s my job to know what\u2019s happening on the train and to keep my finger on the pulse of what\u2019s happening because if the workers can\u2019t shovel coal appropriately and don\u2019t feel they\u2019re enjoying the coal that they\u2019re shovelling, the train won\u2019t run at peak performance. The analogy is such that if our crew enjoy what they\u2019re doing, how they\u2019re doing it, and loving who they get to do it with, each one of our carriages is going to perform efficiently and at peak performance. And I see it as the responsibility myself and of the executive and leadership teams to ensure the team is happy and able to perform at their peak.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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One Team One Dream<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We know what happens in businesses is that not every part is going to be firing at the same time \u2013 not every coal furnace is going to be burning as hot as the next one. Now that\u2019s the beauty of being on a train because it\u2019s all connected. So, if one carriage is not firing properly, it\u2019ll get pulled, or if it\u2019s at the front it will get pushed. So\u2026 the whole train works together as one, and it goes in the same direction. It\u2019s always on the same path. There\u2019s no carriage off somewhere else because, if it is, it\u2019s been derailed and can\u2019t function as a part of the whole. The entire train has to work together.<\/p>

Now, if I need to get up from the front of the train and come back to shovel coal, well then, I\u2019ll come back and shovel coal! For example, somebody sent me a SOW to review. Can I do it? Sure! Now, some people might sit there and say “Hang on he\u2019s the train driver, he doesn\u2019t need to look at that sort of stuff. Why is he looking at that?” I look at that because that\u2019s what the train needs, and we all do what needs to be done to make the train amazing. No one is too good or senior to get their hands dirty.<\/p>

So\u2026 if I can get out of the front of the train and shovel coal with other people, so too can everybody on the train help everybody else. That\u2019s one of our core values. One Team One Dream. If everybody is working together as a team, someone might need to help shovel coal in another carriage to give that carriage a hand. Together we are many.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Not My Job<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There are three words that don\u2019t get uttered on our train \u2013 \u201cnot my job\u201d. If somebody utters, the words \u2018not my job\u2019 they will be the truest and last three words they speak on our train. Ok? \u2018Not my job\u2019 intimates we\u2019re not on the same train. I\u2019m in my carriage, I\u2019m doing my thing, you can all get knotted and I\u2019m gonna keep doing my thing. Well that refutes One Team One Dream and that refutes the train all working together as one.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Seek to Understand Before Being Understood<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here is another really interesting thing about the way the train works. There are myself and the other conductors on the train \u2013 the executive and leadership teams \u2013 and we\u2019re not about beating the crap out of people. We\u2019re about seeking to understand before we make ourselves understood.<\/p>

So, if someone is saying or doing something we don\u2019t like, let\u2019s understand why they\u2019re saying it. Where does it come from? Can we help them through that? Can we make their journey easier?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The message here is that on the train you should have no fear of raising issues. No fear that by raising something, you will have someone else having the shit kicked out of them \u2013 that would be defeatist. We don\u2019t operate that way. We seek to assist people in becoming the best versions of themselves.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Catch Someone Doing Something Right\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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On our train, we aim to \u201ccatch someone doing something right\u201d. Now we know not everybody is going to do everything right all the time and we make mistakes. We also understand people are potentially going to forget some of the ways in which the train operates. At that point, it\u2019s a flag to us to indicate we may need to re-educate, work on an attitude readjustment or remind them of what needs to happen. I am not perfect so I can\u2019t possibly expect our crew to perfect either. Constant improvement and reinforcement is the key.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Celebrate<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When we catch someone doing something right, we shout it out \u2013 another one of our core values \u2013 Celebration. Celebrate success and celebrate the wins. Call people out when they do good things! All too often in organizations, people are looking for others to do something wrong so they can leverage the error to make themselves look better as a result. Either that or they play games to get ahead. Those behaviors are not tolerated on our train.<\/p>

On our train, when people do something right, we want you to absolutely shout it out and endorse it. When they don\u2019t do things the right way, then it\u2019s about understanding why they didn\u2019t do it, helping them to understand what the right way is to do it. Ultimately, we like to make sure that everybody working becomes a better version of themselves and we understand that people are not perfect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The Right Fit\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The reality is nobody likes working with somebody who creates themselves into a special space because they believe \u2018I\u2019m different, I\u2019m different from the rest of you\u2019. You know what? The first line of our vision statement is \u201cWe dare to be different\u201d.\u00a0 We embrace different!<\/p>

We are all different. As individuals, by definition we\u2019re different. All the individuals together and all the different personality types create an amazing melting pot of different people, with different skills and different ideas and together they make the train better. Yet issues between people will happen. It\u2019s normal.<\/p>

At no point should you feel you are doing wrong by escalating and raising an issue or raising a concern or saying \u2018Hey! I\u2019ve seen this I think you maybe want to have a chat\u2019. The manager is NOT going to go to the person and beat the shit out of them. What they are going to do is to seek to understand. Where did this come from, what made them say what they did, why aren\u2019t they comfortable doing that, etc. so that we can help them get better. Make sense? We want to make people better and truly believe everyone always comes from a good place. If you are not the sort of person who comes from a good place with your intentions, then guess what? You are not the right fit.<\/p>

If that person becomes belligerent about the issue, if that person says \u201cI don\u2019t give a shit blah blah\u201d then guess what? I\u2019m opening the carriage door, and I\u2019m chucking them out of the train. I\u2019m not even stopping at a platform. There are no two ways. We are all about becoming better versions of ourselves on this train \u2013 continual improvement.<\/p>

People get the opportunity to explain themselves, and if they don\u2019t want to modify the behaviors to make the train work well, they\u2019re not welcome here. This happened recently! There was an individual in our team that came and was absolutely not the right cultural fit for the train, who absolutely had the attitude of not my job, who absolutely had the attitude of fuck you to the world. None of this was\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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picked up in the interview process. Regardless, very promptly, they were thrown off the train. It only takes one rotten egg to evacuate a carriage of its workers and passengers, and we can\u2019t afford for that outcome.<\/p>

Our intention is to have people work on the train who fit. Have people work on the train who are passionate who are committed, who are dedicated, who know and buy into where the train is going and enjoy what they do. Ultimately, if you have belief in what\u2019s happening in an organization, if you think \u2018wow this organization is going places, it\u2019s changing the world, it\u2019s making a difference\u2019, then it\u2019s exciting to be a part of. There are, however, some individuals who don\u2019t fit and that\u2019s why I tell this story so candidly because our train may not be for you. That is your decision.<\/p>

If you want to join our business and join our train, these are the rules of the way the train operates and if you don\u2019t want to be a part of that, then hey I\u2019m ok with that. I\u2019m totally OK but let me know now so we can then not waste each other\u2019s time, right? So ideally what we try and do (and generally we\u2019ve been pretty good at it) is picking the right people to come in and fill the different seats; to take on the different roles of how to shovel coal, etc. in our train. I meet with all people who work on our train and what I am looking for is the fit. Are we the right place for one another, not just are you the right person for our crew.\u00a0 We need to be right for you too.<\/p>

All too often companies are not transparent about how things operate day to day and their new starters spend a lot of time feeling the company out. I don\u2019t want you to have to waste time doing that on our train. I want you to be very clear before you join and to be able to re-read this story as a constant reminder after you join so you don\u2019t have to work out \u201chow to work\u201d on our train. Instead, you can come in, know the expectations, the approach, the type of train we operate and can shovel coal straight away!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Working With Our Model<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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So, the thing about shovelling coal is it\u2019s a hot dirty job. Right? We\u2019re in IT and what we do can be very difficult. Particularly in our train. Our train has multiple stakeholders so sometimes we have different types of passengers on our train, and they are often related to each other \u2013 we\u2019ve got a channel partner, and we\u2019ve got their client on our train at the same time. These two people are related to each other and we all know what it\u2019s like with families. We know families get protective, so we\u2019ve got to work out how do we keep both of those types of passengers (our partner and their client) happy on our train? How do we keep them excited? How do we amaze them? How do we make them come onto the train and go WOW what an amazing train?\u00a0 And at the end of their journey, how do we make them raving fans? How do we wow them to a point where they want to tell all of their friends about the amazing journey they had with Insentra.<\/p>

We do this with Integrity. We remember our train\u2019s lifetime is only as good as the number of passengers we have on board and their volition to take multiple trips with us. Our passengers are the very lifeblood of our continued existence and we remember it is our partners who trust us to give their clients a phenomenal experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Loving the Journey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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That\u2019s a very important message \u2013 how do we ensure that everybody who joins our train as passengers and crew love their journeys? How do we have them saying \u201cwow what an amazing ride! What an amazing experience. The people who work on that train are incredible. They\u2019re so united, they\u2019re so on the same page, and they did everything they could to make us happy. Yeah you know what, we hit a couple of bumps on the line, but we told them the bump, and they came and fixed the issue promptly. Not only that, they did everything they could to make up for the bump\u201d. So, we\u2019re consistently trying to amaze, consistently trying to give our passengers and our crew the best experience when they join our train.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Managing Expectations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are all responsible for ensuring the train runs on time for our passengers who expect to come on and travel to a destination at a certain point in time. Our role is to help the train get those passengers where they need to go at the right time because nobody likes a late train \u2013 everybody has trouble with a late train. But you know what? It can be OK for the train to be late occasionally so long as you know it is going to happen.<\/p>

If you were notified two days ago the train you\u2019re planning to take in two days is likely to be running late then you\u2019re more likely to be ok with that because your expectations are managed. So, I expect the people who work on the train to manage the expectations of our passengers and to manage the expectations of the other people working on the train. Reality is the train won\u2019t always run on time however, when it doesn\u2019t, it\u2019s how we deal with that that matters. People know shit happens, particularly in a services business. Not every engagement goes to plan or to schedule. It is how this is dealt with which matters most. Clarity, honesty, transparency, early warnings and a willingness to deliver an exceptional experience all contribute when things don\u2019t go to plan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Zero Politics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What happens when we get to the point of having one furnace and a bunch of people shovelling coal at the same time? Without a doubt, someone\u2019s going to hit someone with a shovel, or someone\u2019s going to drop a hot ember on somebody else\u2019s toes. Not all crew will get along all the time \u2013 think about it\u2026 spend enough time with someone and you are likely to have something take place which annoys you or them \u2013 it is human nature. Basically, shit\u2019s gonna happen. The question becomes how do we deal with that shit when it happens? How do we acknowledge and say \u2018you know what? It\u2019s ok that we had a bit of a tiff, it\u2019s ok that I had a problem with a guy that I was working with, etc\u2019? The key again is how we deal with it! Don\u2019t go and bitch or complain to someone else about the issue. Deal with it head-on. Have the uncomfortable conversation and do it in a responsible adult manner. This speaks to another policy on the train \u2013 no politics on this train! There is no tolerance. Politicking is not accepted.<\/p>

If I hear about politics, then I\u2019ll tell you exactly how we deal with it. Let\u2019s say you have an issue with someone or something they have done. It\u2019s up to you at that point to raise the issue DIRECTLY WITH the person. If you can\u2019t resolve it with them, then bring in a conductor – a manager. If it cannot be resolved with their assistance, bring in a Director. If a Director can\u2019t resolve it with you and that person, bring\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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in me. Now\u2026 here\u2019s what you can expect. I am going to try to help resolve the concern as best as I can. If we cannot come to a resolution where everyone is OK then at that point I\u2019m simply going to say \u2018hey if you can\u2019t resolve your differences, tell me which one of you or both of you are about to leave the train.\u2019 Because, if you can\u2019t work with someone else on the train, it stands to reason you\u2019re going to meet a client one day you can\u2019t work with, and if you can\u2019t work out how to work with these people that\u2019s going to be a real problem for our train. Make sense? Behave like an adult and sort out your issues together \u2013 there is always a solution at hand, particularly when you know your crew members are all good people \u2013 if they weren\u2019t then they wouldn\u2019t be working on our train.<\/p>

If you throw somebody under the wheels of the train or throw them onto the tracks to try and crucify them \u2013 that won\u2019t work out well for you here on our train. You\u2019ll be the one who will be gone. And part of that is to do with is what we were talking about earlier \u2013 catching people doing something right, celebrating those wins, etc. and helping people become better versions of themselves and not tolerating politicking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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No Tall Poppy Syndrome<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We also don\u2019t tolerate the idea of making someone look bad to make you look good. That in Australia is known as tall poppy syndrome. You know what? If you see someone better than you, then strive to be as good as them! Be great on our train. Be as good as you can be and know that everybody around you wants you to be as good as you can be and wants themselves to be as good as they can be and, if everybody \u2018s helping everybody is helping everybody else to become the best versions of themselves, our entire train is working to the same outcome. Constantly aspire to greatness. Know and appreciate you can always learn and do more. As soon as you think you are the smartest person in the room you have just proven you\u2019re not! Aim to have everyone be better, including yourself. Remember\u2026 One Team One Dream. Together we are many.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Efficiency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We\u2019re all trying to be better. Don\u2019t sit back and watch \u2013 help the train and all of its crew to be better. Get in the front seat and say things like\u2026 \u2018Hey, you know I think there\u2019s a better way to shovel coal. I think we can be more efficient if we do XYZ\u2019. That\u2019s all about our Efficiency value. How do we make the train as efficient as possible? There\u2019s only so many coal shovelers you can put around one fire. Sometimes we\u2019ve got to make a bigger fire, so there\u2019s more room for people, yet sometimes we can do things more efficiently and guess what? You are the one who will see those things. You can make a difference. You can change the world on our train. You are empowered and expected\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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to make us all better. If everyone is helping everyone be better you can see the outcome. We WILL be better, and we can and will ALWAYS improve.<\/p>

Alright. So, we are working through the values on the train. You have heard now about One Team One Dream, you\u2019ve heard about Celebration, and you\u2019ve heard about Efficiency. There\u2019s another big value on the train \u2013 Accountability \u2013 this is where you own your own actions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Accountability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The train is full of adults. The train is not an adult day care center. We do not treat people who work on it like children; we treat them like adults. So, what this means is we expect you to behave like an adult and doing so means we expect you to take responsibility, to take ownership, to get things done as and when you say you will and to ensure you and our passengers get the outcomes they came for.<\/p>

For example, you as an adult have your own apartment, and when you get off the train at night and go to your apartment you make sure you\u2019ve got food there. If you have a family you make sure there\u2019s enough food for your children, and you make sure everything\u2019s done and you make sure your house is clean etc, etc. You do that because you\u2019re accountable for that, you\u2019re responsible for that \u2013 therefore why shouldn\u2019t that behavior appear on the train. This is your little part of the world, this the piece you\u2019re responsible for, know what you\u2019re accountable for and deliver.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Output Not Input - Be an Adult<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Treating people like adults also means we don\u2019t mind where you work. If that means working at home sometimes, then we\u2019re ok with that. We measure output, not input. That said, don\u2019t take the piss. You\u2019re an adult which means you have accountability and responsibility. Yes, you will be joining a train with a flexible working environment where you are measured on output and not input however, that doesn\u2019t mean you can leave and go home when you want or assume you can just decide one morning you\u2019re going to work at home and not tell anyone about it, or that you can work from home all the time. Because you know what? Those behaviors are non-team behaviors and refute our One Team One Dream value.<\/p>

So, communicate with your manager. Have the discussion saying, \u201chey I\u2019d like to work from home tomorrow\u201d. Give notice, be a team player. That said, we do know that sometimes shit happens and you wake up with a sick child or some other event like a burst water pipe which may need you to work at home, and you couldn\u2019t anticipate the occurrence.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Of course, that is no issue \u2013 just make sure you indeed are working at home.<\/p>

We also know you have personal things that need to get done \u2013 grocery shopping, doctor appointments, etc. If you\u2019re taking that time out, then we expect you to ensure your passengers don\u2019t miss you while you are gone and, critically, that you get done what you need to get done. i.e. you know what work you need to do and when it needs to be done by. It is up to you to manage your time to get that done and up to you to come and raise your hand if you don\u2019t think you can do it \u2013 and to raise your hand with as much forewarning as possible. Unless in the case of an unforeseen circumstance, don\u2019t come and tell us you can\u2019t deliver something on the day or even the day before it is due to be delivered \u2013 this would just indicate you are not organized, not being truly accountable and, critically, not caring about the implications of your tardiness. Remember, don\u2019t take the piss.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Own Your Own Career<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To that end, you own your own career on the train. This is not a train that\u2019s going to sit there and say \u201cOh you know what, Mary? In two years, I think you should be doing this, and on that basis, we\u2019re going to put you through these training courses\u201d. Our train does not work that way. Our train basically says, \u2018Mary there so many carriages here, there are so many places you can go on this train \u2013 you tell me where you want to go, you tell me which carriage you want to work in and by the way if there\u2019s not a carriage that suits you, then tell me that too\u201d (that\u2019s ok, and we\u2019ll talk about that in a minute).<\/p>

The idea of \u2018you own your own career\u2019 means YOU work with your manager. YOU drive the outcome you want. Don\u2019t expect that the business is going to give it to you on a silver platter.<\/p>

We\u2019re not the company to do formal performance development plans and all that shit because usually what happens is they end up getting burnt in the furnace anyway because nobody ever looks at them again once they\u2019re written. You will receive feedback from your manager and your peers. Listen to it, learn from it. There is no point us waiting for a performance review to tell you what you are doing well and where you need to improve. We would rather tell you as it becomes apparent. Plans get written, and then people sit there and go \u201coh it didn\u2019t happen, it didn\u2019t happen\u2026 my plan didn\u2019t come to fruition\u201d. Well\u2026 why not? What did YOU do to make it happen? What did YOU do to own your career and your objectives?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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If you don\u2019t know how you are performing, go find out! Talk to your manager in your regular one on one meetings. Seek to find out the information. Our expectation is your manager will constantly be working with you on areas of improvement and even more consistently telling you what you are doing well. We want you to succeed and we don\u2019t want to let bad habits form. The sooner we tell you the feedback, the sooner you can implement necessary change or be thrilled at how well you are doing.\u00a0 Feedback is a gift! We don\u2019t always like the gifts we are given however if we know the person providing the feedback is doing it from a place of love and a place of good intent then it should be seen indeed as a gift.<\/p>

There is always a path. Again, all the train doors are open all the way up to the front of the train where I am sitting so if you\u2019re not getting what you want then I want to know about it. As the driver, I don\u2019t want you sitting there saying \u201coh but the driver has so much to do or I can\u2019t interrupt the driver or why would I bother him with this small issue?” Because you know what? If it\u2019s a small issue for you, it is still an issue. If you can\u2019t get it resolved, then you\u2019re not going to be happy on the train. If you\u2019re not happy on the train, then what are we going to do. Worse still, how can we do anything if we don\u2019t know what you are unhappy about? So how can you tell us?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Pebble In the Shoe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Remember we spoke about the times when you may have a hot ember dropped on your foot \u2013 the times when someone has done something to upset you? Well, sometimes you can let it fall off where it no longer bothers you and at other times part of that ember is going to break off and get into your shoe. That\u2019s what we call the pebble in the shoe. So what do you do when you get a pebble in your shoe?<\/p>

Now you have a choice. You\u2019ve got a pebble, and you say \u2018oh, it\u2019s a bit uncomfortable\u2019. You might say \u2018oh I\u2019ll take my boot off and I\u2019ll shake it out\u2019, put your boot back on and keep going. Or you may go \u2018ah, this pebble is not small and I can\u2019t seem to shake it out\u2019. If that\u2019s the case, what you end up doing is walking up and down the train with your pebble. You\u2019re ok for a little while walking up and down with your pebble, but over time that pebble will turn into a blister. Worse still, after more time it will get infected and then it will be even harder for us to heal on the train. We don\u2019t have a hospital carriage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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If however, you raise your concern with the person directly, they may be able to resolve what they did to upset you or, when not related to a person specifically, raise it with your manager. This provides someone the opportunity to help you shake out the pebble or perhaps give you a cushioning pad to make it better so the issue does not turn into a blister and we all move on. It is so much easier to deal with an issue as and when it happens than it is to let it fester. What happens if you don\u2019t deal with it and indeed you do get a blister? Well, we have a way to help on that side too!<\/p>

If you\u2019re walking around with a blister, your fellow crew will see you limping and normally what happens when people see you limping they say \u2018ooh she\u2019s limping, I\u2019m just going to step away from that and give that person a wide berth\u2019, but at the same time they\u2019re often also thinking \u2018oh that person is limping. What\u2019s going on for them?’ But they don\u2019t ask because they don\u2019t feel comfortable. Well\u2026 not on our train.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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How Are You?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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So, what we do on the train is we have a very simple approach of asking two questions \u2013 and we don\u2019t wait until people have pebbles. We ask them in every single meeting. In fact, we encourage the questions are asked as often as possible.<\/p>

Simple questions\u2026How are you 1-10 personally? How are you 1-10 at work? Why do we do that? We don\u2019t do that because we want to pry into personal lives. We don\u2019t expect you to say, \u2018I\u2019m a three out of ten personally\u2019 and then have to share why you are a three.<\/p>

You don\u2019t have to share why your personal score is what it is however, by letting your peers know your scores those working around you know you are a three out of ten personally and dealing with some things outside of the train. They can give you moral support and be more understanding of the mood you may be in and can try to provide you help as you may need. Because you know what? Shit happens in our personal lives all the time \u2013 we get bad news, we get ill, we’ve got family that\u2019s ill, we woke up on the wrong side of the bed, we tripped over on the way to work. As much as we say don\u2019t bring your shit day into the train, the reality is people do. You can\u2019t always leave it behind.<\/p>

So, just by knowing somebody\u2019s a 2\/10 when it comes to their personal life you know to give them support and you know they\u2019re likely not going to be on their game that day. You know they may be a little bit short tempered. They shouldn\u2019t be like that at work, sure but sometimes again, shit happens and we get that!<\/p>

You know the situation where sometimes you think \u2018jeez that person is normally nice, but he\u2019s a shit today, he\u2019s a bit prickly today\u2019, and you just don\u2019t know what\u2019s going on. You start to wonder \u2018Is it me, is it him?’ All wasted thoughts in your head that could be surpassed if you just knew that the person was a 2\/10 personally. You can then ask how you can help.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Is there any support you can provide? One day it will be you, and you may like people wanting to help. We are a family after all, and that is what we do \u2013 in accordance with our vision… we aim to create an outstanding work environment where we amaze each other our partners and their clients in everything we do.<\/p>

When it comes to the business question or scenario, if anyone is a 7 or less, it\u2019s a red flag. We want people to be 8\u2019s, 9\u2019s, 10\u2019s yet we understand that\u2019s not always feasible all the time. So, as soon as there\u2019s a 7\/10 for work, there will be an immediate escalation to make sure their 7 is being worked on to work out we can get you to an 8, 9 or 10. Very often the 7 is situational and specific to a recent phone call or being very busy. The concern is when the 7 or less is consistent \u2013 we all know sometimes we have bad days. Sometimes our days aren\u2019t great, though what it does by asking that question is it actually makes people talk to each other to say \u2018hey, how come you\u2019re a 7? Is there anything we can do to help? Have you spoken to your manager? Have you spoken to this person?’ And if you hear someone is a 7 or lower, and you think there is a real issue, you should encourage them to escalate to management, to get rid of their pebble. These two simple questions create a collegiate atmosphere on our train. They get everybody concerned about everybody else. And you know what, those two questions LITERALLY saved one of our crew member\u2019s lives but that is another story.<\/p>

When you are feeling down, often a hug can make the world of difference and on our train, hugs are free. Most people like hugs, however we do acknowledge some people don\u2019t like their personal space invaded and may feel uncomfortable. If that\u2019s you then let us know. The idea is to make people feel loved and supported, not uncomfortable!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Service Excellence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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So, we spoke briefly about the experience of the passengers of the train which speaks to the value of our Service Excellence. For passengers to have any chance at an amazing experience on our train, the crew must be having the best experience first. Internal service excellence. Making the train run smoothly. Making sure we\u2019ve always got enough coal. Making sure we\u2019ve got the right people who can shovel the coal. Making sure that when we get something wrong, we know how we can do it better, learn how to do it better and then DO it better.<\/p>

Making us internally excellent first is the only way we can deliver service excellence externally. That\u2019s why we have a Service Excellence Manager to take us on that journey. To look at what we\u2019re doing and see how we can do it better internally to deliver that outstanding customer experience.<\/p>

And remember, our train journey will only last if our passengers want to ride with us \u2013 no passengers equals no money to pay the crew and maintain the train. We need to create a train where our passengers \u2013 our partners and their clients \u2013 love the ride and want to come back to travel some more with us. It is then when we can invest more in the train, add more crew, more carriages and deliver an ever-improving journey for everyone who rides with us. Service Excellence is critical and everyone who is a part of the crew is responsible for delivering amazing experiences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Honesty, Integrity, Trust<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OK\u2026 so there\u2019s more\u2026 We have three fundamental principles right the way through the train. Three common values: Honesty, Integrity, and Trust. We deal in a multi-tier client scenario. We MUST operate with the utmost standards. Any failure could mean the end of our train. If people are dishonest on our train, they\u2019re not going to last. If people are a lie, try to take the piss or behave dishonestly in any way, they will be thrown off the train. We are not shy about this! If you are a dishonest person, if you don\u2019t have integrity, and\/or if you can\u2019t be trusted, you are not welcome on our train.\u00a0<\/p>

Integrity is at the heart of our business model. If that means we lose a half a million-dollar deal because taking that deal will breach our integrity, then we will lose that half a million-dollar deal. Our integrity is worth way more than half a million bucks. From a trust perspective, we place trust in all the people we hire onto this train. As I said before, we treat you like adults. It means we\u2019re trusting you and measuring you on output, not input.<\/p>

We recognize that the people who come and work on our train won\u2019t immediately trust the leaders of this train. We understand that you\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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may be \u2018oohhhh I don\u2019t know about this train\u2026 it\u2019s a bit too good to be true. Let me just watch for a while and see if everything they say is true\u2019. We recognize this, and we\u2019re happy for you to watch to see if we actually practice what we preach.\u00a0 Importantly, when you see something which doesn\u2019t add up, or is not in alignment with this train story then I expect you to bring it straight to the front of the train. Straight to me. As a wonderful Australian general said, \u201cThe standard you walk past is the standard you accept\u201d. Don\u2019t walk past things. Bring them to my attention!<\/p>

The reason you won\u2019t immediately trust is because this train is different. Everything about this train is different. This train truly cares about the people who work on the train. This train truly wants people to be better. For me as the driver of the train \u2013 my number one priority is our crew \u2013 the people who make the train journey amazing for each other, our partners and their clients. They are way more important to me than the passengers who join our train. Because if the people who work on our train aren\u2019t happy, the passengers won\u2019t come back and it\u2019s that simple.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Utilisation \u2013 A Dirty Word<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This train is a services train \u2013 consulting, professional and managed services. The one dirty word on our services train is utilisation. A dirty, dirty, dirty word. A word that I do not want to hear on this train. Why? Because what happens is a manager will tell a consultant they are, say, 60% utilised? The consultant can typically do very little about the shortfall in how busy they are. So, what are they likely to do? They go to seek.com.au thinking they better get a plan B in case the company terminates them. What a waste of emotion that is. If someone is 60% utilised, it doesn\u2019t mean they\u2019re not profitable.<\/p>

Assume we won a 5 day piece of work and were paid $10,000 however the consultant delivered the work in 3 days. The consultant is 60% utilised; however, they just brought in one week of revenue in three days.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The real question is how do we get them to bill the other 2 days and get even more out of that. But if they\u2019re 60% utilised do I care? No. Because they\u2019re actually profitable. So, if the business unit is profitable, utilisation is less relevant. The main reason we care about utilisation at a management level is are our people working too hard. Not are they working hard enough? We also care about it to see if we are selling enough at the front end of the train to keep the crew busy. Low utilisation is either an efficiency outcome or a sales improvement requirement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Want to Get Off the Train?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What happens if you want off the train? The train doors are not locked. We stop at platforms where we let some passengers on and some passengers off. We bring in more crew to work on the train and sometimes we need to let some of those people off too. Fortunately, we haven\u2019t needed to let many people off. We\u2019ve certainly thrown a few off. Why? Because they\u2019ve come on and not lived our values, not behaving like adults, they weren\u2019t accountable or weren\u2019t a cultural fit. They were not right for the train, so it wasn\u2019t fair to either them or the other crew members to keep them on board.<\/p>

Sometimes when you\u2019re working on the train, you might think it\u2019s time for a new challenge. You might get a phone call or get headhunted, and we love when our people get headhunted. Wait! We love people being headhunted?? Really? Yes! We love it. Here\u2019s why\u2026 because it proves to our crew they\u2019ve got value and are in demand. They have skills in demand somewhere else. And you know what? They are targeted because people are looking at our business and recognize that our train is outstanding and we groom amazing individuals who are some of the best at what they do. They want those people working on their trains. When you are seeking a new challenge or when you are headhunted (which you will be) then here\u2019s what we ask from you.<\/p>

We want you to come and tell us! Yes!!! Tell us you\u2019ve been headhunted. Tell us there might be a role you\u2019re interested in going to fulfil. Tell us you\u2019re reaching that part of the journey where you might want to get off the train. Do you know what we\u2019re going to do? We\u2019re going to ask you two simple questions. Are you done with your role or done with Insentra?<\/p>

Which one is it? If the answer is that you are done with the role and want to explore a new option for which you have been headhunted, then we\u2019ll look up and down the train and see if we can get you into a similar role or create a transition plan to get you into that role. If we don\u2019t have that role available then we\u2019ll tell you that too. We\u2019re not going to paint a bullshit picture. If we cannot find something to suit you then we will stop the train, support you in your interview process and help you exit the train to get onto the new train. We will do all we can to make sure you have a good experience in leaving and thank you graciously for what you have done while on our train. i.e. If we can\u2019t provide them the opportunity you want, why would we try to keep you? Firstly, it is not fair to you, and secondly it is not fair to the others on the train because to try to keep you under false pretences will have you not performing at your peak, and the train always needs to be at its peak with peak performing crew.<\/p>

Now if you come back and say \u201cI\u2019m done with Insentra. I\u2019m done with the company. I just don\u2019t want to work for this company anymore\u201d then I\u2019m wanting to help you with where you want to go and to explore how I can help you get there. If you\u2019re done, you\u2019re done \u2013 once you are emotionally checked out there is no point trying to change your mind. So, we will help you find your next role. We will help you leave the train BUT… I will want to understand exactly what it is about the train which is making you leave because I want to learn. If you are feeling a certain way then maybe others are too and if that is the case then I want to fix it. Remember… we can all always be better!<\/p>

We did that with somebody a while ago, he came in and said he wanted to be a solution architect. I said you know what? I\u2019m not sure you\u2019re ready to be a solution architect yet. Having said that<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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I don’t have a solution architect role at the moment anyway so here\u2019s the option. We can either go down a 12-18-month journey, and I will invest in you, and I will train you to be a solution architect and help you elevate to that level and then if we have the role you can take it, but if we don\u2019t you\u2019ll have had that experience and training you can take somewhere else or alternatively you can say, Ronnie, you know what? I don\u2019t believe in what you\u2019re saying, I believe in myself, I want to be a solution architect, and I\u2019m going to go. That\u2019s your decision, but you go and have a think about that and let me know which way you want to go.<\/p>

A couple of days later the guy comes back and said \u201cyou know what I\u2019ve decided that I want to back myself and I want to go and be a solution architect\u201d. I looked him in the eye, and I said \u201ccan I make a phone call for you? I want to help you get a job\u201d to which he said \u201csure\u201d. I picked up the phone, and I asked if another company was still looking for a solution architect? They said yep and I said \u201cI\u2019ve got a guy who is looking to step up\u201d. So off he went and interviewed with them, and got the job. Two months later we win an award \u2013 a Symantec award, and he comes in with a box of chocolates and a bottle of champagne because he wanted to celebrate with us! That\u2019s the experience we want for people on the train \u2013 the before, the during and the after. We want our crew and passengers to all feel loved no matter if they are waiting on the platform to be collected, riding with us or hopping off for their next journeys.<\/p>

That\u2019s what we want to do for people who work hard for us on the train, the people who have had a great experience, who show dedication, etc. They put their trust in us. They put their faith in us. We want to ensure that we become a part of their journey. Our train for them could only take them to this point. There\u2019s the next train to help them go to the next point. Let\u2019s help them to do that. What a wonderful outcome for them! That\u2019s what we\u2019re all about.<\/p>

So, when you\u2019re on the train, we expect you to be fully on the train. When you\u2019re off the train, you\u2019re off the train. Don\u2019t try to be the person who\u2019s one foot on the train and one foot on the platform because the train will depart and you may be impaled by a passing signal. There is no middle ground. You\u2019re either on the train, off the train or getting out of the way because the train is going through very fast. But once you\u2019re on our train, that is just part of your journey. If, when you\u2019re on the train, you don\u2019t operate with Honesty, Integrity, Trust then at that stage there will be no helping you on your next journey. It will be \u201csee you later and sorry we didn\u2019t stop at the platform\u201d.<\/p>

So now we\u2019re very, very clear about what\u2019s good on the train, what works on the train, what\u2019s not acceptable on the train and how we operate. Enjoy the ride! We want it to be incredible for you and hope to have you on board for a long time, growing your career, becoming a better version of yourself and, whilst daring to be different, amazing each other, our partners and their clients in everything we do. We are and always will remain partner obsessed.<\/p>

Much love<\/p>

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The Driver a.k.a your CEO.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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I\u2019d love to hear your feedback on our train story and how your organization does it\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

TRAIN STORY Welcome to the Insentra Train Story The analogy we run through the business is simple in concept – Insentra is like a steam train. A steam train with rocket propulsion units on the back! So, it\u2019s flying along the tracks, and I\u2019m the guy who\u2019s at the front driving. As the guy who… Continue reading Train Story<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":17,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2567","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/pages\/2567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/comments?post=2567"}],"version-history":[{"count":43,"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/pages\/2567\/revisions"}],"predecessor-version":[{"id":23873,"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/pages\/2567\/revisions\/23873"}],"up":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/pages\/17"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/media?parent=2567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}