{"id":23,"date":"2021-02-24T04:58:50","date_gmt":"2021-02-24T04:58:50","guid":{"rendered":"http:\/\/inswwdev.azurewebsites.net\/?page_id=23"},"modified":"2022-04-29T02:47:17","modified_gmt":"2022-04-29T02:47:17","slug":"support","status":"publish","type":"page","link":"https:\/\/www.insentragroup.com\/us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23\" class=\"elementor elementor-23\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db27497 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db27497\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1470c9e\" data-id=\"1470c9e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91cf4b3 elementor-widget elementor-widget-heading\" data-id=\"91cf4b3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f867c8 elementor-widget elementor-widget-text-editor\" data-id=\"9f867c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our best-in-breed team of engineers are ready to problem solve and support your needs. Access the Support Portal on this page with your provided login details, or call the service desk for critical incidents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da60b73 elementor-widget elementor-widget-button\" data-id=\"da60b73\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.insentragroup.com\/us\/services\/managed-services\/managed-services-support\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Not Working With Us Yet? View Our Support Services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d4c3d70\" data-id=\"d4c3d70\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64862a5 elementor-widget elementor-widget-image\" data-id=\"64862a5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"568\" height=\"592\" src=\"https:\/\/www.insentragroup.com\/us\/wp-content\/uploads\/sites\/21\/2021\/03\/working-with-our-model.png\" class=\"attachment-large size-large wp-image-2836\" alt=\"\" srcset=\"https:\/\/www.insentragroup.com\/us\/wp-content\/uploads\/sites\/21\/2021\/03\/working-with-our-model.png 568w, https:\/\/www.insentragroup.com\/us\/wp-content\/uploads\/sites\/21\/2021\/03\/working-with-our-model-288x300.png 288w\" sizes=\"(max-width: 568px) 100vw, 568px\" style=\"width:100%;height:104.23%;max-width:568px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cae6ad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1cae6ad\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b3e2c4\" data-id=\"5b3e2c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-355d0c8 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"355d0c8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-db5519e\" data-id=\"db5519e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-558e422 elementor-widget elementor-widget-image\" data-id=\"558e422\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"568\" height=\"456\" src=\"https:\/\/www.insentragroup.com\/us\/wp-content\/uploads\/sites\/21\/2021\/03\/managed-windows-10-service-smaller.png\" class=\"attachment-full size-full wp-image-2964\" alt=\"\" srcset=\"https:\/\/www.insentragroup.com\/us\/wp-content\/uploads\/sites\/21\/2021\/03\/managed-windows-10-service-smaller.png 568w, https:\/\/www.insentragroup.com\/us\/wp-content\/uploads\/sites\/21\/2021\/03\/managed-windows-10-service-smaller-300x241.png 300w\" sizes=\"(max-width: 568px) 100vw, 568px\" style=\"width:100%;height:80.28%;max-width:568px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-270e0c5\" data-id=\"270e0c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4471baa elementor-widget elementor-widget-heading\" data-id=\"4471baa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b737eba elementor-widget elementor-widget-text-editor\" data-id=\"b737eba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To access the Service Desk portal go to:\u00a0<a href=\"https:\/\/help.insentragroup.com\" target=\"_blank\" rel=\"nofollow noopener\"><strong>https:\/\/help.insentragroup.com<\/strong><\/a>\u00a0and log in with the credentials that have been provided. If you have yet to receive an account to log in, please log a ticket via email or phone, and someone from the ESS team will assist in having the account created. Alternatively, you can use the sign-up link from the login page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aa228d elementor-widget elementor-widget-button\" data-id=\"9aa228d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/help.insentragroup.com\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support Portal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ce0ef4 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ce0ef4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-57639e2\" data-id=\"57639e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8322333 elementor-widget elementor-widget-heading\" data-id=\"8322333\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2433b5e elementor-widget elementor-widget-text-editor\" data-id=\"2433b5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sending an email will automatically create a ticket with the Insentra Service Desk.<\/p><p><a href=\"mailto:help@insentragroup.com\"><strong>help@insentragroup.com<\/strong><\/a><\/p><p>For high priority incidents or for fastest response, tickets can be logged by calling the ESS team on:<\/p><p><a href=\"tel:611300629334\"><strong>+61 1300 629 334<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-23e355c\" data-id=\"23e355c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e51be3 elementor-widget elementor-widget-image\" data-id=\"8e51be3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"568\" height=\"372\" src=\"https:\/\/www.insentragroup.com\/us\/wp-content\/uploads\/sites\/21\/2021\/03\/managed-services-unique-smaller.png\" class=\"attachment-full size-full wp-image-2971\" alt=\"\" srcset=\"https:\/\/www.insentragroup.com\/us\/wp-content\/uploads\/sites\/21\/2021\/03\/managed-services-unique-smaller.png 568w, https:\/\/www.insentragroup.com\/us\/wp-content\/uploads\/sites\/21\/2021\/03\/managed-services-unique-smaller-300x196.png 300w\" sizes=\"(max-width: 568px) 100vw, 568px\" style=\"width:100%;height:65.49%;max-width:568px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Our best-in-breed team of engineers are ready to problem solve and support your needs. Access the Support Portal on this page with your provided login details, or call the service desk for critical incidents. Not Working With Us Yet? View Our Support Services Support Portal To access the Service Desk portal go to:\u00a0https:\/\/help.insentragroup.com\u00a0and log&hellip; <a class=\"more-link\" href=\"https:\/\/www.insentragroup.com\/us\/support\/\">Continue reading <span class=\"screen-reader-text\">Support<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":22,"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":9700,"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/pages\/23\/revisions\/9700"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/us\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}