Citrix Engineer US



Join our Global Team and Become a Citrix Superstar

To do work that matters, you enjoy and where you will be acknowledged for your efforts? Are you looking for a career rather than a job?

At Insentra, collaboration, celebration, and innovation are the foundation of not only our success but yours.  We are even prepared to guarantee it – come say hi on our life page.


Our team is fast-paced, nimble and stands for excellence. This role is for someone who loves variety and is passionate about growing their career as a world-class engineer. You will be responsible for supporting global customers, and assisting with day to day Citrix and modern desktop support tasks such as:

  • Customers Citrix environment health, configuration, patching, and image management
  • Mentoring, supporting, and developing service desk agents
  • Working closely with our partners to deliver exceptional outcomes
  • Owning and driving customer success

If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you.

The Citrix Engineer reports to the Service Delivery Manager / Service Excellence Manager and works closely with our partner engineers and business leaders.


  • Support function at level 2/3 for Citrix
  • Proactive Citrix environment health management
  • Citrix image management
  • Relevant patching for Citrix environment systems
  • Healthcheck analysis
  • Documentation including support processes and procedures
  • Building relationships with customers and partners
  • Staying up to date with the fast-paced world of IT
  • Understanding and awareness of Service Management processes and tools


If you can demonstrate strong experience of the following we would love to chat to you:

  • Citrix ADC
    • Load balancing
    • VPN and gateway
  • Citrix Virtual Apps and Desktop
  • Citrix Cloud Service
  • Citrix WEM
  • Image creation, management and optimisation
  • AD – General
  • AD – Azure
  • AD – Group Policy
  • DNS

In addition, a good working knowledge of and experience with some or all the following are highly desirable.

  • Citrix ADC
    • VPX and SDX
    • Clustering and GSLB
  • Citrix ADC App Firewall and nFactor
  • Office 365
  • MFA (Azure, Okta, Duo)
  • LoginVSI


  • Core alignment with Insentra values #HITACES. 
  • Motivated for success 
  • Positive attitude and love to be part of a team 
  • Aptitude to learn and drive to build a career at Insentra 
  • Strong analytical problem solving and interpersonal skills and the ability to perform under pressure 
  • Can work with a team to build a process, not just follow one 
  • Strong verbal and written communication skills 
  • Hard-working, motivated, proactive and enthusiastic 
  • Self-starter able to complete tasks with minimal instruction and supervision 
  • Understands that 9-5 isn’t always normal, and willingness to go the extra mile! 


We believe you are responsible for your role and as such we invite you to develop your own OKR’s as part of your interview process. What do you think it would take to be successful in this role?


Remote in the United States


Although we expect a lot, we also invest a lot. Aside from being awarded the number 1 IT company to work for in Australia (2017, 2018, 2019, 2020) and all the standard crew benefits, such as access to top training partners, phone bills paid and team activities, we also have a few other perks you might want to know about:

  • Output not input. Although we’re not 9-5, we are flexible with how you work. We love supporting our crew to enjoy life and family and we know this sometimes happens during work hours. We believe as long as you are achieving your targets then why not set your day up in a way which lets you have it all
  • Own your own career. We love creating rock stars and are here to support you in achieving your career aspirations. We believe in partnering with you to set longer term career goals and removing the roadblocks which get in the way.
  • Honesty, Integrity and Trust. If these values sound like you – you’re in good company at Insentra! We always act with these three top of mind.
  • No Bull. No politics, no working around someone, just a team who love working with one another being their honest selves.
  • Celebration is one of our core values. We prioritise celebrating big and small wins in teams and sharing with the entire company!
  • No boring weeks! We love to face a new challenge and at Insentra no two days are the same. Your manager and team will help you tackle each new challenge too. 

Want to read more? Check out the Insentra Train Story here

Dare to be Different!

Looking, but not available?

We’re always on the lookout for talented, driven people. If you’re not available right now but you’re interested in a position at Insentra, get in touch to arrange a confidential discussion. If you’re a little unsure, our Train Story will clarify the underlying principles which make us such a supportive place to work.