Key Insight - Responsible for 1st and 2nd level support to the crew, partners, and clients in AU, UK, US
As a Service Desk Engineer for Insentra ESS, Benedict is primarily responsible for 1st and 2nd level support to the crew, partners and clients across the three regions – AU,UK,US. Collaboration with the whole ESS team including the senior engineers is maintained for a greater customer service experience.
Prior to joining Insentra, Benedict worked as IT support for a large healthcare services company in the US and was part of the pioneer team here in the PH. Additionally, he worked in several BPO companies as a technical support specialist. Outside his work, he enjoys outdoor activities such as mountain hiking and long motorcycle rides. But while not working and not on a trip, he is a fun father to his two growing kids.
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