As a service provider, we identified the ever-growing demand to not only answer these questions quickly and accurately but to proactively improve and deliver real-time insights and analytics to mitigate how often questions need to be asked. All too often, IT departments rely on \u2018best efforts\u2019 and guesswork through lack of visibility which typically results in lost time, wasted resources and frustration. Our team has the first-hand experience with these challenges and that was the catalyst for us to craft a service that solves these problems for our partners and clients alike.<\/p>\n
There are many benefits of having deep insights and effective reporting capabilities so let\u2019s run through a few\u2026<\/p>\n
Increased Productivity<\/span><\/h3>\nInefficient environments mean longer load times, bigger chunks of your budget and more time and effort. Understand and identify where issues are whilst minimizing failure, which in turn can increase user productivity and your bottom line.<\/p>\n
Justification of IT Spend<\/span><\/h3>\nUnderstanding the true value of system changes and \u2018Proof of Concepts\u2019 using comparative analytics provide data backed justification of IT spend which lead to well developed IT budget and strategy initiatives.<\/p>\n
Cost Savings<\/span><\/h3>\nRemediating issues before they have an impact on user experience and before they cause outages, and, therefore, maintaining the highest level of user productivity. Efficiently size and allocate \u2018machine resources\u2019 to avoid unnecessary overspend. \u00a0While this is important in traditional on-premises infrastructure, it becomes critical in private, hybrid or public cloud environments.<\/p>\n
Staff happiness<\/span><\/h3>\nPredict and prevent! Staff happiness can be tricky to measure but there are key metrics such as staff turnover; if this is high then it\u2019s safe to say staff generally aren\u2019t happy. It\u2019s easy for technical people who have some form of control over their user experience to forget how painful poor experience can be. It\u2019s not uncommon in a worst-case scenario for users to give up and move on as \u201cIT just can\u2019t get it right!\u201d\u00a0 In the best case, these users simply aren\u2019t as productive as they could be and that has a direct impact on the bottom line.<\/p>\n
Specific Actions<\/span><\/h3>\nMonitoring tools, providing they are maintained and configured correctly are great at telling you when something is wrong but typically don\u2019t tell you what to do to fully remediate existing or impending issues. Recommendations backed by specific actions provide a way forward for improving the overall experience.<\/p>\n
We accurately measure user experience across the entire supporting infrastructure which can be filtered globally, by region or by site, all the way down to the individual. This is achieved by collecting many metrics such as login times, application performance, endpoint resource usage, failure and fault rates, network analytics such as bandwidth, latency and protocol statistics and others. This data is processed and delivered via customizable dashboards which provide meaningful insights enabling data-driven decisions. The following example shows how the user experience was improved for a global operation over the course of 12 months by leveraging our Predictive Insights and Analytics service (PIA)<\/p>\n
![\"\"](\"https:\/\/www.insentragroup.com\/wp-content\/uploads\/sites\/18\/2021\/02\/effective_manage_pia_john_gallacher_insentra_1.jpg\")
<\/p>\n
We also deploy virtual users across the environment which can be thought of as mystery shoppers. They will log in and run applications simulating load behaving just like a user would. These are configured to run 24\/7 ensuring that desktops and applications are always available and performing within configured SLA\u2019s. This provides real-time and predictive analytics and reporting to complement short and long term historic reporting. The following example shows current and historic insights for key areas of focus across various applications and regions.<\/p>\n
![\"\"](\"https:\/\/www.insentragroup.com\/wp-content\/uploads\/sites\/18\/2021\/02\/effective_manage_pia_john_gallacher_insentra_2.jpg\")
<\/p>\n
If you have virtual users then you gotta have virtual engineers, right!? Let\u2019s say we define a specific application to have a launch SLA of 2 seconds, having the understanding that anything over that will impact the user experience. This is closely monitored and should it go into an amber status, such as an average of 1.8 seconds, we can have our virtual engineer carry out a number of tasks from something simple like generating an alert and notifying the support team through to proactively scaling up instances to deal with the demand or removing problematic servers from the farm which are underperforming.<\/p>\n
I\u2019ve focused mainly on the importance of user experience throughout this article but I\u2019ve only scratched the surface. If you would like to know more about our PIA service get in touch so we can schedule a demo and better understand how we can help. We have many service levels that can be further customized to your needs.<\/p>\n","protected":false},"excerpt":{"rendered":"
Measuring end user experience and tracking impact following environmental change, whether it be planned or unplanned, can be a serious challenge for many organisations. I\u2019ve seen a mixed bag of methods, including poorly configured (and typically neglected) server monitoring products, service desk reporting based on logged tickets and the evaluation of staff feedback surveys. Let… Continue reading Effectively Manage & Improve User Experience with PIA<\/span><\/a><\/p>\n","protected":false},"author":83,"featured_media":787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[19],"tags":[],"class_list":["post-786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-modern-workplace","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/users\/83"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/comments?post=786"}],"version-history":[{"count":0,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/786\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media\/787"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media?parent=786"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/categories?post=786"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/tags?post=786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Understanding the true value of system changes and \u2018Proof of Concepts\u2019 using comparative analytics provide data backed justification of IT spend which lead to well developed IT budget and strategy initiatives.<\/p>\n
Cost Savings<\/span><\/h3>\nRemediating issues before they have an impact on user experience and before they cause outages, and, therefore, maintaining the highest level of user productivity. Efficiently size and allocate \u2018machine resources\u2019 to avoid unnecessary overspend. \u00a0While this is important in traditional on-premises infrastructure, it becomes critical in private, hybrid or public cloud environments.<\/p>\n
Staff happiness<\/span><\/h3>\nPredict and prevent! Staff happiness can be tricky to measure but there are key metrics such as staff turnover; if this is high then it\u2019s safe to say staff generally aren\u2019t happy. It\u2019s easy for technical people who have some form of control over their user experience to forget how painful poor experience can be. It\u2019s not uncommon in a worst-case scenario for users to give up and move on as \u201cIT just can\u2019t get it right!\u201d\u00a0 In the best case, these users simply aren\u2019t as productive as they could be and that has a direct impact on the bottom line.<\/p>\n
Specific Actions<\/span><\/h3>\nMonitoring tools, providing they are maintained and configured correctly are great at telling you when something is wrong but typically don\u2019t tell you what to do to fully remediate existing or impending issues. Recommendations backed by specific actions provide a way forward for improving the overall experience.<\/p>\n
We accurately measure user experience across the entire supporting infrastructure which can be filtered globally, by region or by site, all the way down to the individual. This is achieved by collecting many metrics such as login times, application performance, endpoint resource usage, failure and fault rates, network analytics such as bandwidth, latency and protocol statistics and others. This data is processed and delivered via customizable dashboards which provide meaningful insights enabling data-driven decisions. The following example shows how the user experience was improved for a global operation over the course of 12 months by leveraging our Predictive Insights and Analytics service (PIA)<\/p>\n
<\/p>\n
We also deploy virtual users across the environment which can be thought of as mystery shoppers. They will log in and run applications simulating load behaving just like a user would. These are configured to run 24\/7 ensuring that desktops and applications are always available and performing within configured SLA\u2019s. This provides real-time and predictive analytics and reporting to complement short and long term historic reporting. The following example shows current and historic insights for key areas of focus across various applications and regions.<\/p>\n
<\/p>\n
If you have virtual users then you gotta have virtual engineers, right!? Let\u2019s say we define a specific application to have a launch SLA of 2 seconds, having the understanding that anything over that will impact the user experience. This is closely monitored and should it go into an amber status, such as an average of 1.8 seconds, we can have our virtual engineer carry out a number of tasks from something simple like generating an alert and notifying the support team through to proactively scaling up instances to deal with the demand or removing problematic servers from the farm which are underperforming.<\/p>\n
I\u2019ve focused mainly on the importance of user experience throughout this article but I\u2019ve only scratched the surface. If you would like to know more about our PIA service get in touch so we can schedule a demo and better understand how we can help. We have many service levels that can be further customized to your needs.<\/p>\n","protected":false},"excerpt":{"rendered":"
Measuring end user experience and tracking impact following environmental change, whether it be planned or unplanned, can be a serious challenge for many organisations. I\u2019ve seen a mixed bag of methods, including poorly configured (and typically neglected) server monitoring products, service desk reporting based on logged tickets and the evaluation of staff feedback surveys. Let… Continue reading Effectively Manage & Improve User Experience with PIA<\/span><\/a><\/p>\n","protected":false},"author":83,"featured_media":787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[19],"tags":[],"class_list":["post-786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-modern-workplace","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/users\/83"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/comments?post=786"}],"version-history":[{"count":0,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/786\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media\/787"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media?parent=786"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/categories?post=786"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/tags?post=786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Predict and prevent! Staff happiness can be tricky to measure but there are key metrics such as staff turnover; if this is high then it\u2019s safe to say staff generally aren\u2019t happy. It\u2019s easy for technical people who have some form of control over their user experience to forget how painful poor experience can be. It\u2019s not uncommon in a worst-case scenario for users to give up and move on as \u201cIT just can\u2019t get it right!\u201d\u00a0 In the best case, these users simply aren\u2019t as productive as they could be and that has a direct impact on the bottom line.<\/p>\n
Specific Actions<\/span><\/h3>\nMonitoring tools, providing they are maintained and configured correctly are great at telling you when something is wrong but typically don\u2019t tell you what to do to fully remediate existing or impending issues. Recommendations backed by specific actions provide a way forward for improving the overall experience.<\/p>\n
We accurately measure user experience across the entire supporting infrastructure which can be filtered globally, by region or by site, all the way down to the individual. This is achieved by collecting many metrics such as login times, application performance, endpoint resource usage, failure and fault rates, network analytics such as bandwidth, latency and protocol statistics and others. This data is processed and delivered via customizable dashboards which provide meaningful insights enabling data-driven decisions. The following example shows how the user experience was improved for a global operation over the course of 12 months by leveraging our Predictive Insights and Analytics service (PIA)<\/p>\n
<\/p>\n
We also deploy virtual users across the environment which can be thought of as mystery shoppers. They will log in and run applications simulating load behaving just like a user would. These are configured to run 24\/7 ensuring that desktops and applications are always available and performing within configured SLA\u2019s. This provides real-time and predictive analytics and reporting to complement short and long term historic reporting. The following example shows current and historic insights for key areas of focus across various applications and regions.<\/p>\n
<\/p>\n
If you have virtual users then you gotta have virtual engineers, right!? Let\u2019s say we define a specific application to have a launch SLA of 2 seconds, having the understanding that anything over that will impact the user experience. This is closely monitored and should it go into an amber status, such as an average of 1.8 seconds, we can have our virtual engineer carry out a number of tasks from something simple like generating an alert and notifying the support team through to proactively scaling up instances to deal with the demand or removing problematic servers from the farm which are underperforming.<\/p>\n
I\u2019ve focused mainly on the importance of user experience throughout this article but I\u2019ve only scratched the surface. If you would like to know more about our PIA service get in touch so we can schedule a demo and better understand how we can help. We have many service levels that can be further customized to your needs.<\/p>\n","protected":false},"excerpt":{"rendered":"
Measuring end user experience and tracking impact following environmental change, whether it be planned or unplanned, can be a serious challenge for many organisations. I\u2019ve seen a mixed bag of methods, including poorly configured (and typically neglected) server monitoring products, service desk reporting based on logged tickets and the evaluation of staff feedback surveys. Let… Continue reading Effectively Manage & Improve User Experience with PIA<\/span><\/a><\/p>\n","protected":false},"author":83,"featured_media":787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[19],"tags":[],"class_list":["post-786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-modern-workplace","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/users\/83"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/comments?post=786"}],"version-history":[{"count":0,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/786\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media\/787"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media?parent=786"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/categories?post=786"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/tags?post=786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/p>\n<\/p>\n