We provide support to help you design, deliver and manage projects where you have a gap either in your capacity or capabilities. Every situation is different, however the majority of work we do with partners falls into one of these two broad camps. Your customer has asked you to provide a proposal for Technology X and although you\u2019re great at this, your bench is booked solid for 6 months \u2013 we can help. Or your customer asks for assistance on Technology Y and this simply isn\u2019t something you can do \u2013 we can help.<\/p>\n
What support does Insentra supply?<\/span><\/h3>\nWe provide support to help you design, deliver and manage projects where you have a gap either in your capacity or capabilities. Every situation is different, however the majority of work we do with partners falls into one of these two broad camps. Your customer has asked you to provide a proposal for Technology X and although you\u2019re great at this, your bench is booked solid for 6 months \u2013 we can help. Or your customer asks for assistance on Technology Y and this simply isn\u2019t something you can do \u2013 we can help.<\/p>\n
Is our client safe with Insentra? Will you try to take them?<\/span><\/h3>\nWe never transact directly with the end-customer, nor do we resell any Tier 1 licenses (ie, even though we\u2019re a Gold certified Microsoft partner and do dozens of Office 365 migrations every month, we\u2019ve never sold a single Office365 or any other Microsoft license \u2013 you retain the DPOR). All transactions are through you, the partner, meaning you retain the relationship and can control your margins as needed. It doesn\u2019t mean we don\u2019t interact with and sell to the customer \u2013 we talk to end-users all the time during the course of our projects and often uncover incremental opportunities, which are then brought back to you for next steps.<\/p>\n
![\"\"](\"https:\/\/www.insentragroup.com\/wp-content\/uploads\/sites\/18\/2021\/02\/robbie_whoisinsentra_clicktotweet.jpg\")
<\/p>\n
Do you provide pre-sales?<\/span><\/h3>\nWe provide you with pre-sales at no cost, for qualified opportunities. We have an experienced team of architects and consultants that are available to assist you tease out the opportunity and we\u2019re delighted to get involved, however do want our partners to first qualify the basics of the opportunity \u2013 ie, what\u2019s the technology, timeframe, budget, approval process etc.<\/p>\n
What happens if another partner approaches Insentra?<\/span><\/h3>\nWe support the incumbent partner, however this doesn\u2019t mean we won\u2019t talk with multiple partners for the same opportunity. This is an important point and probably where I have the longest discussions with new partners. It happens that occasionally we have multiple partners approach for the same piece of work and so in these cases, we have a clearly defined process for dealing how to manage the potential conflict. Our intention in this situation is to protect the Partner that engages us first on the opportunity once it is qualified. When approached by another Partner for the same opportunity, Insentra will:<\/p>\n
\n- a.) Inform Partner B that we are already engaged with Partner A on the same opportunity<\/li>\n
- b.) Not share the name of Partner A<\/li>\n
- c.) Encourage Partner B to have a discussion with the end user client to inform them of the intent to engage Insentra. As Insentra are seldom white labelled, this process is designed to understand why the customer is engaging another partner company and to confirm if the customer would still like to entertain a bid from Partner B<\/li>\n
- d.) Advise Partner B that Insentra will be informing Partner A of an approach by another Partner<\/li>\n
- e.) Inform Partner A that Insentra has been approached by Partner B (not sharing Partner B\u2019s name) and encourage Partner A to have a discussion with the end user client to understand why the customer is engaging another partner company.<\/li>\n
- f.) If the customer would still like to have a bid from Partner B, Insentra will provide Partner B with a price that is 10% higher than that provided to Partner A.<\/li>\n
- g.) With respect to RFQ\/RFP and tender scenarios, unless Insentra and partner have co-invested to influence the requirements prior to the release of the tender, Insentra will provide price parity to those partners who engage Insentra.<\/li>\n<\/ul>\n
What happens if a project doesn\u2019t go to plan? How do you look after the client?<\/span><\/h3>\nWe have a robust process in place to deal with projects that don\u2019t go to plan. We\u2019re in the services business and whilst we do everything possible to keep things on track, there is always the potential that something , somewhere will happen that requires a reset. For these situations, Insentra has a dedicated Service Excellence Manager (SEM) as part of our Executive team and they will work with you and your client to resolve the issues to everyone\u2019s satisfaction. And \u2013 escalation is NOT a dirty word! We encourage all of our client-facing team to escalate any issues, or even potential issues, to the SEM so that they can be dealt with as needed.<\/p>\n
Can I give you feedback?<\/span><\/h3>\nYES! We LOVE feedback and we want to partner with you. In support of our vision to be the number channel services company on the planet, we are constantly learning, revising and in some cases, rebuilding our offerings based upon the feedback that we receive from our partners and their customers. We appreciate and encourage you to share your experiences and to let us know where we could have done something better, but just as importantly, where we\u2019ve done well.<\/p>\n","protected":false},"excerpt":{"rendered":"
I speak to a lot of potential new partners each and every day at Insentra and given our unique business model, almost always hear a variation of the same question \u2013 \u201chow does it work?\u201d These may be partners that have been referred to us by industry peers, read through some of our blogs and… Continue reading Do you have questions about Insentra?<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":6648,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":1,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/260\/revisions"}],"predecessor-version":[{"id":6650,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/260\/revisions\/6650"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media\/6648"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media?parent=260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/categories?post=260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/tags?post=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
We never transact directly with the end-customer, nor do we resell any Tier 1 licenses (ie, even though we\u2019re a Gold certified Microsoft partner and do dozens of Office 365 migrations every month, we\u2019ve never sold a single Office365 or any other Microsoft license \u2013 you retain the DPOR). All transactions are through you, the partner, meaning you retain the relationship and can control your margins as needed. It doesn\u2019t mean we don\u2019t interact with and sell to the customer \u2013 we talk to end-users all the time during the course of our projects and often uncover incremental opportunities, which are then brought back to you for next steps.<\/p>\n
<\/p>\n
Do you provide pre-sales?<\/span><\/h3>\nWe provide you with pre-sales at no cost, for qualified opportunities. We have an experienced team of architects and consultants that are available to assist you tease out the opportunity and we\u2019re delighted to get involved, however do want our partners to first qualify the basics of the opportunity \u2013 ie, what\u2019s the technology, timeframe, budget, approval process etc.<\/p>\n
What happens if another partner approaches Insentra?<\/span><\/h3>\nWe support the incumbent partner, however this doesn\u2019t mean we won\u2019t talk with multiple partners for the same opportunity. This is an important point and probably where I have the longest discussions with new partners. It happens that occasionally we have multiple partners approach for the same piece of work and so in these cases, we have a clearly defined process for dealing how to manage the potential conflict. Our intention in this situation is to protect the Partner that engages us first on the opportunity once it is qualified. When approached by another Partner for the same opportunity, Insentra will:<\/p>\n
\n- a.) Inform Partner B that we are already engaged with Partner A on the same opportunity<\/li>\n
- b.) Not share the name of Partner A<\/li>\n
- c.) Encourage Partner B to have a discussion with the end user client to inform them of the intent to engage Insentra. As Insentra are seldom white labelled, this process is designed to understand why the customer is engaging another partner company and to confirm if the customer would still like to entertain a bid from Partner B<\/li>\n
- d.) Advise Partner B that Insentra will be informing Partner A of an approach by another Partner<\/li>\n
- e.) Inform Partner A that Insentra has been approached by Partner B (not sharing Partner B\u2019s name) and encourage Partner A to have a discussion with the end user client to understand why the customer is engaging another partner company.<\/li>\n
- f.) If the customer would still like to have a bid from Partner B, Insentra will provide Partner B with a price that is 10% higher than that provided to Partner A.<\/li>\n
- g.) With respect to RFQ\/RFP and tender scenarios, unless Insentra and partner have co-invested to influence the requirements prior to the release of the tender, Insentra will provide price parity to those partners who engage Insentra.<\/li>\n<\/ul>\n
What happens if a project doesn\u2019t go to plan? How do you look after the client?<\/span><\/h3>\nWe have a robust process in place to deal with projects that don\u2019t go to plan. We\u2019re in the services business and whilst we do everything possible to keep things on track, there is always the potential that something , somewhere will happen that requires a reset. For these situations, Insentra has a dedicated Service Excellence Manager (SEM) as part of our Executive team and they will work with you and your client to resolve the issues to everyone\u2019s satisfaction. And \u2013 escalation is NOT a dirty word! We encourage all of our client-facing team to escalate any issues, or even potential issues, to the SEM so that they can be dealt with as needed.<\/p>\n
Can I give you feedback?<\/span><\/h3>\nYES! We LOVE feedback and we want to partner with you. In support of our vision to be the number channel services company on the planet, we are constantly learning, revising and in some cases, rebuilding our offerings based upon the feedback that we receive from our partners and their customers. We appreciate and encourage you to share your experiences and to let us know where we could have done something better, but just as importantly, where we\u2019ve done well.<\/p>\n","protected":false},"excerpt":{"rendered":"
I speak to a lot of potential new partners each and every day at Insentra and given our unique business model, almost always hear a variation of the same question \u2013 \u201chow does it work?\u201d These may be partners that have been referred to us by industry peers, read through some of our blogs and… Continue reading Do you have questions about Insentra?<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":6648,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":1,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/260\/revisions"}],"predecessor-version":[{"id":6650,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/260\/revisions\/6650"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media\/6648"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media?parent=260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/categories?post=260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/tags?post=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
We support the incumbent partner, however this doesn\u2019t mean we won\u2019t talk with multiple partners for the same opportunity. This is an important point and probably where I have the longest discussions with new partners. It happens that occasionally we have multiple partners approach for the same piece of work and so in these cases, we have a clearly defined process for dealing how to manage the potential conflict. Our intention in this situation is to protect the Partner that engages us first on the opportunity once it is qualified. When approached by another Partner for the same opportunity, Insentra will:<\/p>\n
- \n
- a.) Inform Partner B that we are already engaged with Partner A on the same opportunity<\/li>\n
- b.) Not share the name of Partner A<\/li>\n
- c.) Encourage Partner B to have a discussion with the end user client to inform them of the intent to engage Insentra. As Insentra are seldom white labelled, this process is designed to understand why the customer is engaging another partner company and to confirm if the customer would still like to entertain a bid from Partner B<\/li>\n
- d.) Advise Partner B that Insentra will be informing Partner A of an approach by another Partner<\/li>\n
- e.) Inform Partner A that Insentra has been approached by Partner B (not sharing Partner B\u2019s name) and encourage Partner A to have a discussion with the end user client to understand why the customer is engaging another partner company.<\/li>\n
- f.) If the customer would still like to have a bid from Partner B, Insentra will provide Partner B with a price that is 10% higher than that provided to Partner A.<\/li>\n
- g.) With respect to RFQ\/RFP and tender scenarios, unless Insentra and partner have co-invested to influence the requirements prior to the release of the tender, Insentra will provide price parity to those partners who engage Insentra.<\/li>\n<\/ul>\n
What happens if a project doesn\u2019t go to plan? How do you look after the client?<\/span><\/h3>\n
We have a robust process in place to deal with projects that don\u2019t go to plan. We\u2019re in the services business and whilst we do everything possible to keep things on track, there is always the potential that something , somewhere will happen that requires a reset. For these situations, Insentra has a dedicated Service Excellence Manager (SEM) as part of our Executive team and they will work with you and your client to resolve the issues to everyone\u2019s satisfaction. And \u2013 escalation is NOT a dirty word! We encourage all of our client-facing team to escalate any issues, or even potential issues, to the SEM so that they can be dealt with as needed.<\/p>\n
Can I give you feedback?<\/span><\/h3>\n
YES! We LOVE feedback and we want to partner with you. In support of our vision to be the number channel services company on the planet, we are constantly learning, revising and in some cases, rebuilding our offerings based upon the feedback that we receive from our partners and their customers. We appreciate and encourage you to share your experiences and to let us know where we could have done something better, but just as importantly, where we\u2019ve done well.<\/p>\n","protected":false},"excerpt":{"rendered":"
I speak to a lot of potential new partners each and every day at Insentra and given our unique business model, almost always hear a variation of the same question \u2013 \u201chow does it work?\u201d These may be partners that have been referred to us by industry peers, read through some of our blogs and… Continue reading Do you have questions about Insentra?<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":6648,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":1,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/260\/revisions"}],"predecessor-version":[{"id":6650,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/posts\/260\/revisions\/6650"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media\/6648"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/media?parent=260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/categories?post=260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insentragroup.com\/nz\/wp-json\/wp\/v2\/tags?post=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}