{"id":16242,"date":"2023-01-12T01:25:30","date_gmt":"2023-01-12T01:25:30","guid":{"rendered":"https:\/\/www.insentragroup.com\/nz\/?p=16242"},"modified":"2025-11-13T18:47:04","modified_gmt":"2025-11-13T18:47:04","slug":"challenger-limited-case-study","status":"publish","type":"post","link":"https:\/\/www.insentragroup.com\/nz\/insights\/resources\/case-studies\/challenger-limited-case-study\/","title":{"rendered":"Challenger reaps numerous returns on its FSLogix investment"},"content":{"rendered":"\t\t
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Challenger reaps\nnumerous returns on its\nFSLogix investment<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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CHALLENGER LIMITED<\/h2>\t\t\t\t<\/div>\n\t\t
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EMPLOYEES
<\/b>Approx 800<\/p>

FOUNDED
<\/b>1985<\/p>

ASSETS MANAGED
<\/b>$70M (as of June 30, 2017)<\/p>

HEADQUARTERS
<\/b>Sydney, Australia<\/p>

CORE INVESTMENT BUSINESSES
<\/b>Fiduciary Funds Management and APRA-regulated Life Division<\/p>

PORTFOLIO HIGHLIGHTS
<\/b>Includes Challenger Life, Australia\u2019s largest provider of annuities<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Australian-based annuities and life insurance provider Challenger Limited ran into some snags when migrating to Microsoft Windows 10.<\/p>

Its previous virtual desktop infrastructure (VDI) environment ran a single golden image, something the Challenger team was unable to roll over to the Windows 10 environment.<\/p>

Users also encountered ongoing corruption issues that prompted them to reenter user names and passwords for Office 365 apps, had to wait upwards of three minutes or more for new VDI instances to load when logging in, and were frustrated that they lacked cached-mode access to Office 365 and OneDrive.<\/p>

With the help of FSLogix, Challenger addressed these challenges, enabling the company and its staff to begin realising the full value of the new Windows 10 environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Challenger Limited has helped hundreds of thousands of Australians achieve their retirement dreams through sound investment strategies over the past 30-plus years. The company has offices in virtually every major Australian city as well as offices in Tokyo, London, Copenhagen, and the United States<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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HIGHLIGHTS<\/h2>\t\t\t\t<\/div>\n\t\t
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Optimised profile creation<\/strong><\/p>

with a click of the button<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Eliminated profile corruption<\/strong><\/p>

that was occurring with AppSense<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Enhanced user productivity<\/strong><\/p>

by enabling offline Office 365 and OneDrive access<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Improved VDI management<\/strong><\/p>

by returning to single golden image management<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Better user experience & increased productivity<\/strong><\/p>

by reducing log-in time from average of three minutes to 20 seconds<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u201cWe\u2019re excited about the opportunities FSLogix offers us to expand our business. It has been an excellent decision for us.\u201d<\/p>

Jeremy Brennan, <\/strong>Infrastructure Operations Manager
Challenger<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SOLUTION DETAILS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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WINDOWS 10 MIGRATIONS HITS SNAGS<\/h2>\t\t\t\t<\/div>\n\t\t
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About a year and a half ago, the IT Infrastructure team at Challenger embarked on an initiative to migrate its desktop infrastructure from Microsoft Windows 7 to Windows 10. \u201cOur Windows 7 was a fairly convoluted environment, consisting of physical and virtual servers and various versions of Citrix XenDesktop,\u201d says Adrian Brugger, solutions architect for the Infrastructure Operations Group at Challenger. \u201cWe sought a strategic approach where we could tap the full potential of Windows 10 such as OneDrive and Office 365.\u201d<\/p>

But as Challenger began delving into the details of the migration, the team started to encounter various challengers such as the inability to run Outlook or OneDrive in online mode. Jeremy Brennan, who manages the Infrastructure Operations team at Challenger, had met FSLogix at an industry event about a year before and was familiar with the capabilities FSLogix can deliver for virtual desktop infrastructure (VDI) environments.<\/p>

\u201cFSLogix checked the boxes we had on our list of challenges,\u201d Brennan says. \u201cIt is a proven technology and has a very acceptable price point.\u201d For its Window 7 environment, Challenger relied on AppSense for image management but elected to go with FSLogix for the new Windows 10 environment. \u201cThe time for logging into profiles simply took longer than what we wanted with AppSense,\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Brugger says. \u201cAppSense is architected differently and it requires more processing when onboarding a new app. This gave rise to potential profile corruption and settings that simply didn\u2019t get captured.\u201d<\/p>

The primary objective Challenger wanted to achieve with FSLogix was a single golden image. \u201cUp until the Citrix App Layering (previously UniDesk) deployment, we had a single image,\u201d Brugger reports. \u201cA key selling point for FSLogix was that we could run Outlook in cache mode with a OneDrive local cache. Our users couldn\u2019t access their search index when they were roaming, and they were becoming increasingly frustrated.\u201d<\/p>

Users also found that their settings were degrading over time. \u201cWe wouldn\u2019t lose entire profiles very often,\u201d Brugger relates. \u201cBut we were seeing little bits and pieces disappear over time. It would take users five or six months before they became annoyed enough to call the support desk to complain.\u201d<\/p>

For the acquisition of FSLogix, Challenger turned to FSLogix Partner Insentra. \u201cStarting with the initial acquisition of FSLogix Profile Container and then with the subsequent addition of other FSLogix modules, Insentra has been very responsive to our business requirements,\u201d Brennan relates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CHALLENGES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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