{"id":40862,"date":"2026-10-12T04:50:30","date_gmt":"2026-10-12T04:50:30","guid":{"rendered":"https:\/\/www.insentragroup.com\/nz\/careers\/service-delivery-manager-2\/"},"modified":"2026-10-13T02:16:48","modified_gmt":"2026-10-13T02:16:48","slug":"service-delivery-manager","status":"publish","type":"career","link":"https:\/\/www.insentragroup.com\/nz\/careers\/service-delivery-manager\/","title":{"rendered":"Service Delivery Manager"},"content":{"rendered":"\t\t
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Service Delivery Manager<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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WHY WORK AT INSENTRA?\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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ONE TEAM ONE DREAM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We want innovators to join us no matter their time zone.\u202f We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world. We Dare to be Different <\/a>and celebrate those differences every day.\u202f We are a flexible workplace looking for passion and innovation in our crew.\u202f We are here to support your career growth and challenge you to be the best version of yourself because\u202ftogether we are many and can achieve anything we set our minds to.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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HITACES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We have a core set of values<\/a>\u202f defining our work and company culture.\u202f\u202fWe live our values of Honesty, Integrity, Trust, Accountability, Celebration, Efficiency and Service Excellence (HIT ACES) internally and with our partners and their clients.\u00a0 We create an outstanding work environment for our crew and aim to be the best versions of ourselves while loving the work we do. At the core of everything we do is ONE TEAM ONE DREAM. The heart of our culture is created by our Crew.\u202f\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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INSENTRA CREW<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The heart and soul of our business is our people. We care deeply for our crew’s well-being and their professional and personal growth. We are deliberate and self-reflective about the kind of crew and culture we are building, and we seek innovators who care about supporting each other’s growth.\u00a0<\/p>

We provide support and access to career-development resources and certifications to expand your skills and enhance your expertise along your career journey. We believe in a diverse and inclusive community of belonging. We empower you to bring your unique ideas to the table and act on them. We value diversity in both backgrounds and experiences. Technology and innovation are universal drivers, and we need people from all backgrounds to help reach our goals. Our crew are empathetic, caring and supportive.\u00a0<\/p>

Diversity and Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our crew are people with different strengths, experiences and backgrounds who share a passion for improving the status quo. All our crew’s points of view are key to our success, and inclusion is everyone’s responsibility.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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FLEXIBILITY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We recognise the importance of your life outside of your job. We believe that innovation can happen anywhere and our flexible work environment means, where feasible, you choose where you work. We expect our crew to be accountable for their work and to set their own schedules while taking our clients’ needs into consideration. We collaborate and celebrate across time zones because, no matter your geographic location, your success is Insentra’s success.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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PARTNER OBSESSED <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Since 2010 we have grown a channel services business delivering across 27+ countries exclusively through the partner channel. We do not compete with the people we serve and we are always thrilled to take them an opportunity we found. That is why doors open for us, and it is the credibility you carry into every conversation. We are Certified as a Great Place to Work, and we are part of Turnium Technology Group (TSXV: TTGI), with US and UK operations and a growth story driven by the Microsoft suite of solutions, AI and security demand.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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WHAT YOU'LL LOVE DOING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our Service Delivery Team is dynamic, collaborative and committed to excellence. As our Service Delivery Manager, you\u2019ll play a key role in owning the client experience across a defined portfolio of accounts. This role is ideal for someone who enjoys working with people, managing variety and taking accountability for service outcomes. You\u2019ll drive service performance, lead governance conversations, manage escalations and ensure our partners and their customers receive exceptional service.\u00a0\u00a0<\/p>

Your main responsibilities include:\u00a0<\/p>