{"id":2062,"date":"2011-04-01T13:57:33","date_gmt":"2001-01-01T01:00:00","guid":{"rendered":"http:\/\/inswwdev.azurewebsites.net\/au\/insights\/uncategorized\/how-insentra-aims-for-service-excellence\/"},"modified":"2023-08-07T04:54:05","modified_gmt":"2023-08-07T04:54:05","slug":"how-insentra-aims-for-service-excellence","status":"publish","type":"post","link":"https:\/\/www.insentragroup.com\/gb\/insights\/geek-speak\/managed-services-for-partners\/how-insentra-aims-for-service-excellence\/","title":{"rendered":"How Insentra Aims for Service Excellence"},"content":{"rendered":"

If you have read our MD, Ronnie\u2019s blog \u201cThe Method Behind the Madness \u2013 Part 2<\/a>\u201d, you have seen that part of the reason for the launch of Insentra was the struggle to find the balance between finding the right person with the right skills at the right place at the right time to deliver the services for our partners and customers.<\/p>\n

Six years later, I can comfortably say that our people and focus on continuous improvement of both the individuals and the collective, are core. They are our fundamental promises to provide the service excellence that has made us the go-to partner of choice for some key vendors and most service providers in the region.<\/p>\n

How do we do it?<\/h3>\n

People power<\/strong><\/h4>\n

It\u2019s really important for us to have the right people with the right expertise for the services we provide. We\u2019re not the kind of company that will do everything people ask us, we focus on what we\u2019re good at: cloud + collaboration, data migration, archiving, application delivery, Information availability + security & enhanced support, to name a few. \u00a0We give our employees the tools and support they need to be the best they can be and to provide excellence for our partners and their clients. With around 70 projects on the go at any given time, we\u2019ve got a much higher volume of work than many companies of our size do, so our team members build their experience quickly by the sheer number of projects they work on.<\/p>\n

Recognition<\/strong><\/h4>\n

We aspire to be the top partner in terms of certification and experience in every technology and solution we work with, however, it\u2019s not enough to just be certified. On top of certifications and exams, most of our vendors have an interview model that ensures our consultants maintain the level of knowledge necessary for the successful completion of projects. We have been fortunate to have some of the most valuable people in each of their respective fields recognised by the vendors as being Most Valuable Professionals (MVPs).<\/p>\n

We check ourselves so we don<\/strong>\u2019<\/strong>t wreck ourselves<\/strong><\/h4>\n

Sound a bit cheesy I know, but it\u2019s true. We measure everything we do, from documentation through performance to delivery outcomes. Every document created internally gets a peer and, as required, an executive review. We also have a QA process on all the work we perform to ensure that we\u2019re delivering our promise for our customers and to identify areas we need to work on to ensure we maintain consistent service excellence.<\/p>\n

We are not perfect, not by a long shot, and we value our customers and partners\u2019 feedback, any time. We listen and take their advice to heart by always checking ourselves. We work on a model of continuous improvement. We are always looking to identify the work we\u2019ve done, what we\u2019ve learned and how we can make it better. Indeed, we just hired someone to be our \u201cManager \u2013 Service Excellence\u201d for this exact purpose \u2013 continuous improvement.<\/p>\n

An environment for success<\/strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/strong><\/h4>\n

Our flexible work environment allows our consultants to be competitive and effective. Rather than focus on the amount of hours they log, we focus on their output. If our consultants can do an eight-hour job in six \u2013 so long as it is done properly and without errors \u2013 we\u2019re not going to be unhappy about that and nor are our clients. Likewise, if a project takes longer than expected, so long as the output remains the same and delivers to the customer\u2019s objectives and expectations, we\u2019ll consider the job successful and work out how to stop the overrun next time.<\/p>\n

This results in an experience and efficient team. They can do more for our customers knowing that we encourage them to do so. They enjoy what they do and are proud of their work and the outcome it delivers.<\/p>\n

From the consistently great feedback we get, our customers also recognise and appreciate it!<\/p>\n

We love all feedback!\u00a0Leave your thoughts in the comments below\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"

If you have read our MD, Ronnie\u2019s blog \u201cThe Method Behind the Madness \u2013 Part 2\u201d, you have seen that part of the reason for the launch of Insentra was the struggle to find the balance between finding the right person with the right skills at the right place at the right time to deliver… Continue reading How Insentra Aims for Service Excellence<\/span><\/a><\/p>\n","protected":false},"author":67,"featured_media":2063,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[24],"tags":[],"class_list":["post-2062","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-services-for-partners","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/posts\/2062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/users\/67"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/comments?post=2062"}],"version-history":[{"count":1,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/posts\/2062\/revisions"}],"predecessor-version":[{"id":18694,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/posts\/2062\/revisions\/18694"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/media\/2063"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/media?parent=2062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/categories?post=2062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/tags?post=2062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}