{"id":18414,"date":"2023-03-31T03:00:37","date_gmt":"2023-03-31T03:00:37","guid":{"rendered":"https:\/\/www.insentragroup.com\/gb\/insights\/uncategorized\/late-night-brew-why-adapt-to-digital-workplace-foundation-framework\/"},"modified":"2024-10-10T02:42:50","modified_gmt":"2024-10-10T02:42:50","slug":"late-night-brew-why-adapt-to-digital-workplace-foundation-framework","status":"publish","type":"post","link":"https:\/\/www.insentragroup.com\/gb\/insights\/videos\/late-night-brew\/late-night-brew-why-adapt-to-digital-workplace-foundation-framework\/","title":{"rendered":"Late Night Brew &#8211; Why Adapt to Digital Workplace Foundation Framework?"},"content":{"rendered":"\n<iframe width=\"1121\" height=\"631\" src=\"https:\/\/www.youtube.com\/embed\/2h0dzb_hGvE\" title=\"Late Night Brew - Why Adapt to Digital Workplace Foundation Framework?\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\"><\/iframe>\n\n\n\n<p>On this second episode of Lee Foster and Robert Buktenica\u2019s Late Night Brew. Lee talk on the value of a foundation for the digital workplace. The structure or basis should be adopted, according to Lee, because finding and keeping talented employees is currently firms\u2019 largest difficulty.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">TIMESTAMP<\/h2>\n\n\n\n<p><a href=\"#hlight1\">00:07 &#8211; Introduction<\/a><br><a href=\"#hlight2\">00:41 &#8211; The Brew<\/a><br><a href=\"#hlight3\">01:40 &#8211; Why should organisations consider adapting to this framework?<\/a><br><a href=\"#hlight4\">03:57 &#8211; Deliver the consumer experience in the business marketplace<\/a><br><a href=\"#hlight5\">05:22 &#8211; Productivy rises when getting great user experience<\/a><br><a href=\"#hlight6\">06:38 &#8211; Who in the organisation should be involved?<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">TRANSCRIPT<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"hlight1\">Introduction<\/h3>\n\n\n\n<p><strong>Robert Buktenica<\/strong>: Hello, everyone, and welcome to yet another episode of the Late Night Brew. Joining me, again, hopefully this time with a brew is Lee Foster. Lee, welcome back, buddy.&nbsp;<\/p>\n\n\n\n<p><strong>Lee Foster<\/strong>: Good day, mate, good to see you again. It feels like it\u2019s been forever.&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: I know, I know, it has been forever, at least in digital time. So, my friend, on this one we\u2019re gonna be tackling episode two, the second half of digital workplace. You know, why would organisations considering adopting and who needs to be involved? However, first, you know the drill well, what brew are you having with me?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"hlight2\">The Brew<\/h3>\n\n\n\n<p><strong>Lee<\/strong>: My brew is tea as always, man, but I am representing today, Bucketty\u2019s, which is a local microbrewery to meet down in Brookvale<strong>\u202f<\/strong>down the beach, which is absolutely fantastic. So when you are in Australia, whenever that is, I\u2019ll make sure you get the Bucketty\u2019s in four pints. You\u2019ll absolutely love it, mate.&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: That\u2019s a deal, and I\u2019m expecting you\u2019ll have a brew at length at that point.&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Yeah, absolutely, mate, and yourself?&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: Well, in the happy hour here, I\u2019ve got, it\u2019s called the Sunny Little Thing. It is a wonderful citrus wheat, so nice and refreshing, not too heavy.&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Good on you, mate.&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: Good, if you\u2019re ever around here. I got a whole list of brews and for anyone who visits, so.\u202fOn that, so we covered a little bit of what on the last episode of the what. Now, on this, why should organisations considering adopting or diving into this, this framework or foundation?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"hlight3\">Why should organisations consider adapting to this framework?<\/h3>\n\n\n\n<p><strong>Lee<\/strong>: Yeah, look, good question. It is very much a continued thing, right? If you look at the\u202fmarket that industries and businesses are in right now, the biggest challenge is attraction and retention of good people, right? I think that can be set across a lot of different tech portfolios. But if you think about- you heard me said it last time- if you think about users in their personal lives that are used to that, I call it that Jetsons experience.&nbsp;<\/p>\n\n\n\n<p>&nbsp;Then they come into the business and they work in the workplace, and they get that kind of Flintstones experience, that is the biggest reason why an organisation needs to care about the <a href=\"https:\/\/www.insentragroup.com\/gb\/services\/advisory-services\/digital-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Workplace Foundation<\/a> or digital workplace overall. Because it\u2019s one thing delivering a promise when you bring someone on board or you\u2019ve got someone you\u2019re working with over a period of time, that we are the best in our field at X. We have a vision statement that says Y.&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: Correct.&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: But the truth is, day-to-day, that individual has a pretty lackluster experience day-to-day, and then a lot of instances. But the execs, CSOs, CIOs, HR and ER, and all those type of people, they don\u2019t understand or know that the user experience is average. They just bring them on, give them the devices give them access to the systems and away they go.&nbsp;<\/p>\n\n\n\n<p>So, really, that truly is one of the core reasons, and to underpin that with a statement, is if you lose critical people from your business because their work experience is poor. I talked last time about the Adobe State of work study, one in three people lose because the technology is a barrier to them getting work done.&nbsp;<\/p>\n\n\n\n<p>The cost to replace those in the current marketplace and climate is crazy, and you\u2019re not just replacing the individual, how do you replace the IP that they\u2019ve got in the process if you haven\u2019t taken that and leverage that into the platform?&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: All that tribal knowledge, you know, oh yeah, he just knows this little thing and he\u2019ll take care of it.\u202f&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Exactly. If you put the user at the center and say, \u201cOkay, let\u2019s understand what Buck needs to get good work done.\u201d\u202fThat\u2019s the productivity side of it, right? Now, why do I care about the workplace foundation? I can\u2019t get good work done in productivity unless the foundation is right. So when we talk Digital Workplace Foundation, it\u2019s all about the tech foundation and getting that to the place it needs to be to enable you to deliver that outstanding user experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"hlight4\">Deliver the consumer experience in the business marketplace<\/h3>\n\n\n\n<p><strong>Robert<\/strong>: It\u2019s that, hey, it takes us twelve steps to do this process, how can we make it eight? How can we make it six, and smoothing all of those things out? How can we empower or encourage, or create the pathway for people to do their jobs without fighting every step along the way or checking off thirty check boxes, right?&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Exactly right. Again, with that user in the center, if you think about stakeholders, you\u2019ve got like HR, you\u2019ve got a CEO with a vision, you\u2019ve got IT trying to manage cost and process, and everything else. You\u2019ve got a CFO, again, aligned to costs. Then you\u2019ve got like a CSO that\u2019s focused on security.&nbsp;<\/p>\n\n\n\n<p>All these have competing priorities, but yet they\u2019re all stakeholders, but they\u2019re not focused in on that. Again, that Jetsons experience versus Flintstones. If they come together and say, \u201cLet\u2019s deliver the same experience, the consumer experience in the business marketplace.\u201d&nbsp;<\/p>\n\n\n\n<p>So it\u2019s coherent and they get a great day-to-day experience, all of those other areas that the other stakeholders are challenged with, you know, they become manageable, right, because the user experience is better. We understand the foundation, we\u2019ve rationalised, we\u2019ve delivered a better outcome, we\u2019ve reduced costs, and so on.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"hlight5\">Productivity rises when getting great user experience<\/h3>\n\n\n\n<p><strong>Robert<\/strong>: I was going to say how I would translate or what I\u2019m hearing is all of the different stakeholders have their eyes on the outcome, right? Hey, we need X at the end of the day. They\u2019re not looking at the steps to create X, and it\u2019s bringing that focus from the outcome to say, \u201cHey, look, here\u2019s the process that they have to do to get there. This isn\u2019t efficient, let\u2019s do something about it.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Exactly right, exactly right. It\u2019s funny, right? If you get the Digital Workplace Foundation right, that allows you to get the good work done, put that to productivity, productivity rises at the rate that you need it to and you get that great user experience, that lifts morale. It lifts everything in the organisation.&nbsp;<\/p>\n\n\n\n<p>That allows you to generate and build more revenue, right, because you\u2019re taking people that are kind of struggling in their role, battling tech to getting time back and efficiency back to recognise the tangible and intangible benefits of a good, solid, robust digital workplace foundation which is going to drive revenue.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"hlight6\">Who in the organisation should be involved?<\/h3>\n\n\n\n<p><strong>Robert<\/strong>: Absolutely. We talked a little about, you know, the different stakeholders, would you say, though the CFO, the CISO, the CEO of them, would they need to be involved, or to package it in a proper question, who in the organisation, really, should be involved in this?&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Great question, mate. The kind of\u2013 the easy answer to that is from an advisory capacity, all of the above, right? But parking that, the most critical thing to establish and understand is the user experiences I\u2019ve said throughout, right? So you need to\u2013 we need to engage personas across the business to baseline the level of experience what a day in the life of looks like, and they\u2019re maturity around the products and services that they use, right?&nbsp;<\/p>\n\n\n\n<p>So gauge that, so leverage the stakeholders to identify key champions of change, if you like, and then work with those individuals. And then, of course, the people that I mentioned, you need to bring a CEO. For CEO is setting a vision that we want to deliver an effective and enabled workforce. Yet the foundation that IT delivers is nowhere near that. You need to bring the CEO and IT together to showcase the art of the possible.&nbsp;<\/p>\n\n\n\n<p>This is what you\u2019re doing today and this is the experience that we\u2019ve polled, and this is the feedback on the experience. You don\u2019t want to be that one in three statistic, right? So let\u2019s pivot that and say, IT, this is what you\u2019re delivering and it\u2019s not meeting the mark of what the business is looking for. That\u2019s challenging, right?&nbsp;<\/p>\n\n\n\n<p>Then we just need to reframe the position for the likes of the CFO that\u2019s aligned to IT for the costs that are being incurred, and show that we can improve that, make IT heroes, right? Make IT heroes. We can then make champions of change in the business heroes. HR is a great one too, right? Representation from HR, potentially, even ER.&nbsp;<\/p>\n\n\n\n<p>Bringing that in because these are the people that\u2019s dealing with contracts. These are the ones that putting down in paper &nbsp;what a new individual coming into the business can experience and will experience, right? And then when they get that Glassdoor type review saying, \u201cWell, you promised us X, and we stayed for a year and we left.\u201d We saw why, were they really misaligned.&nbsp;<\/p>\n\n\n\n<p>As much as a baseline in the maturity for the personas across the business, what does the recruitment strategy look like, what\u2019s your promise to perspective employees? What\u2019s your ongoing promise to the people that you\u2019ve got on staff, and are you meeting that, right? All of these things let us come back to, okay, in order for you to deliver platforms to excel, you have to really care about that foundation.&nbsp;<\/p>\n\n\n\n<p>You can\u2019t just put building blocks together and say, \u201cWell, we\u2019ve got a desktop, we\u2019ve got remote apps, we\u2019ve got the VPN. Whatever your network access layer is, we\u2019ve got all these pieces, should be fine.\u201d &nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: Well, do they walk the talk too of, \u201cHey, we\u2019re supposed to be this awesome futuristic forward,\u201d you know, pushing and half the systems are legacy and built, and there\u2019s an AS400 floating around somewhere.&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Yeah, exactly, exactly right. It\u2019s the reframe too, Buck. Some of it is, we can\u2019t do this because. Okay, well, let\u2019s base that on a fact or a data point, not an opinion. So, let\u2019s unpack that a little bit more. You\u2019re saying we can\u2019t do this because X is legacy and we need it, and that\u2019s that?&nbsp;<\/p>\n\n\n\n<p>Well, let\u2019s come back. Let\u2019s understand what you do as a business today, what you did ten years ago, and what you\u2019re going to be doing three years from now, right? And then we can challenge that statement and say, \u201cNow, we\u2019ve unpacked that and we\u2019ve kind of reframed it a bit and shared some insights, is that opinion of yours backed up and justified by a data point? Because if it\u2019s not, it\u2019s moot. Let\u2019s move past it.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: Yes.&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Right? It\u2019s a lot of that. I think that talks back to why should we care? That\u2019s a really critical point. Rounding that out, that\u2019s why we should care. The people involved are going to be the ones that, you know, set and deliver, and execute on what they pretty much promised to the people that make the business hum.&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: Right, yeah. That\u2019s actually a fantastic point to end on, as that, we are more than eating up our time. As always, thank you, my friend. It\u2019s a pleasure having you on.&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Absolute pleasure, mate.&nbsp;<\/p>\n\n\n\n<p><strong>Robert<\/strong>: Anyone has any other questions, want to dive into it, want to learn more, reach out, you know, our contact info is below. Until next time, though. Cheers, mate. Take care.&nbsp;<\/p>\n\n\n\n<p><strong>Lee<\/strong>: Cheers, Buck, see you soon, mate, and remember, Buckettys Australia.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Ready to transform your digital workplace and deliver an outstanding user experience? Our team of experts is here to help. <a href=\"https:\/\/www.insentragroup.com\/gb\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us<\/a> now to discuss how our Digital Workplace Foundation framework can benefit your organisation.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Previous Episode: <a href=\"https:\/\/www.insentragroup.com\/gb\/insights\/videos\/late-night-brew\/late-night-brew-what-is-digital-workplace-foundation\/\">Late Night Brew \u2013 What is Digital Workplace Foundation?<\/a><\/p>\n\n\n\n<style>\n.attachment-full {\n  display: none !important;\n}\nhtml {\n  scroll-behavior: smooth;\n}\n  body .blog-body h3 {\n            text-transform: inherit !important;\n        }\n\n<\/style>\n<script>\n    (function($, window) {\n        var adjustAnchor = function() {\n\n            var $anchor = $(':target'),\n                    fixedElementHeight = 100;\n\n            if ($anchor.length > 0) {\n\n                $('html, body')\n                    .stop()\n                    .animate({\n                        scrollTop: $anchor.offset().top - fixedElementHeight\n                    }, 200);\n\n            }\n\n        };\n\n        $(window).on('hashchange load', function() {\n            adjustAnchor();\n        });\n\n    })(jQuery, window);\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>On this second episode of Lee Foster and Robert Buktenica&#8217;s Late Night Brew. Lee talk on the value of a foundation for the digital workplace. The structure or basis should be adopted, according to Lee, because finding and keeping talented employees is currently firms&#8217; largest difficulty.<\/p>\n","protected":false},"author":53,"featured_media":18415,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[277,253],"tags":[],"class_list":["post-18414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-workplace-foundations","category-late-night-brew","entry"],"_links":{"self":[{"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/posts\/18414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/users\/53"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/comments?post=18414"}],"version-history":[{"count":2,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/posts\/18414\/revisions"}],"predecessor-version":[{"id":18483,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/posts\/18414\/revisions\/18483"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/media\/18415"}],"wp:attachment":[{"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/media?parent=18414"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/categories?post=18414"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insentragroup.com\/gb\/wp-json\/wp\/v2\/tags?post=18414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}