Microsoft and Citrix Support Engineer

The role will be the 2nd line triage and resolver for Citrix and Microsoft infrastructure and cloud-related Microsoft issues.


Do you want to be part of a global, high performing, collaborative and supportive team? To do work that matters, you enjoy and where you will be acknowledged for your efforts? Are you looking for a career rather than a job?

At Insentra, collaboration, celebration, and innovation are the foundation of not only our success but yours. We are even prepared to guarantee it – come say hi on our life page.


Our Managed Services team is fast-paced, nimble and stands for excellenceThis role 3 month contract is for someone who loves variety and is passionate about growing their career as a world-class engineer. You will be responsible for supporting global customers, and assisting with day to day Citrix, Microsoft and modern desktop support tasks such as: 

  • Support of Microsoft services including Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP) 
  • Assisting with the development, enhancement, and documentation of Insentra support processes for Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP) 
  • Implement and support Citrix Virtual Apps and Desktops in multiple environments, 6.5/7.15 Farms 
  • Mentoring, supporting, and developing service desk agents 
  • Working closely with our partners to deliver exceptional outcomes 
  • Owning and driving customer success 

If you have excellent communication skills, an eye for detail and love to deliver exceptional outcomes, we want to meet you. 

The Citrix and Microsoft Level 2/3 Engineer reports to the technical lead / operations manager and works closely with our partner engineers and business leaders. 


  • Support function at level 2/for the Microsoft stack, including Azure, Active Directory, Config Manager, SQL, Microsoft 365, and EMS (Intune, AADP, AIP) 
  • Infrastructure Engineering and responsible for building, creating and increasing the reliability and efficiency of all systems and platforms across the multiple Citrix Farms 
  • Deploy new applications and enhancements to existing applications, software, and operating systems 
  • Configuration of hypervisors and management of hosts running VMware / Hyper-V 
  • Hypervisor management in support for MCS VDIs, and PVS 
  • Configure and support Application Delivery controller (ADC) and Access Gateway solutions to support scalable delivery of applications 
  • Creation of PVS images and the management of existing vDisk 
  • Deployment and management of Virtual Desktop Infrastructure (VDI) using Citrix MCS 
  • Upgrading and updating the Citrix system’s applications 
  • Documentation including support processes and procedures 
  • Building relationships with customers and partners 
  • Staying up to date with the fast-paced world of IT 
  • Understanding and awareness of Service Management processes and tools 


  • Outstanding experience in Microsoft technologies, and with certifications in at least two of the following: Azure, M365, IAAS, Citrix  
  • Strong knowledge of Citrix, supporting and preserving the Virtual Desktop setup of the client environment, which includes XenDesktop, XenApp, and others 
  • Strong technical knowledge of most versions of Citrix up to 7.15 (primary focus on XenDesktop) as well as Application Delivery Controller (ADC) experience in a large Citrix Farm environment 
  • Strong knowledge of Directory Services (LDAP, Active Directory, Group Policy) 
  • Knowledge of authentication mechanisms such as ADFS, SSO and Modern Authentication 
  • Working skills in EMS (Azure, Intune, Intune Hybrid, AADP, ARMS, LDAP, Active Directory, Group Policy) 
  • Working knowledge of the features and security components of Windows desktop operating systems – Windows 7, Windows 8.1 and Windows 10 
  • Strong knowledge of Azure, VM’s, Network Security GroupsInfrastructure admin, SQL admin 
  • Experience with cloud technologies 
  • Experience with Windows 10 support 
  • Relevant MCSE\MCSA certifications 
  • Understanding and awareness of Service Management processes and tools 
  • Citrix Cloud 
  • GNU\Linux 


  • Core alignment with Insentra values #HITACES 
  • Motivated for success 
  • Positive attitude and love to be part of a team 
  • Aptitude to learn and drive to build a career at Insentra 
  • Strong analytical problem solving and interpersonal skills and the ability to perform under pressure 
  • Can work with a team to build a process, not just follow one 
  • Strong verbal and written communication skills 
  • Hard working, motivated, proactive, and enthusiastic 
  • Self-starter able to complete tasks with minimal instruction and supervision 
  • Understands that 9-5 is not always normal, and willingness to go the extra mile!  
4 Stars Smaller (1)


We believe you are responsible for your own success and as such we invite you to develop your own KPI’s as part of your interview process. What do you think it would take to achieve greatness in this role 


Role is remoteAUS (Sydney) 

This role is a 3-month contract role.

Dare to be Different!

Looking, but not available?

We’re always on the lookout for talented, driven people. If you’re not available right now but you’re interested in a position at Insentra, get in touch to arrange a confidential discussion. If you’re a little unsure, our Train Story will clarify the underlying principles which make us such a supportive place to work.

Train Story